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Cambridgeshire County Council (23 020 569)
Statement Upheld Safeguarding 20-Dec-2024
Summary: Mr Y complains about the Council’s involvement with various aspects of his mother’s care and support following her discharge from hospital in 2023. Some of the complaints raised by Mr Y are on behalf of his mother, Mrs W. Mr Y does not have authority to represent a complaint on Mrs W’s behalf and we have not investigated them. Some of the other complaints relate to the actions of a health body and Mr Y can pursue those separately. Of the remaining complaints, there was some delay by the Council in discussing the residential care charges with Mr Y, but it has provided a remedy for this, and we do not recommend any further action.
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Hampshire County Council (24 000 284)
Statement Not upheld Special educational needs 20-Dec-2024
Summary: Mrs D complained the Council failed to make suitable alternative provision for her child when they were not able to attend school, and inappropriately took steps to take formal action against them. We did not find the Council at fault.
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North Yorkshire Council (24 003 409)
Statement Upheld Planning applications 20-Dec-2024
Summary: Mr X said there was extensive delay, which affected his development costs, in how the Council processed his planning application. We found there was fault in the Council’s pre application advice that caused Mr X frustration. The Council had already suitably put matters right by apologising to Mr X and offering to process, without payment of a fee, a new planning application for his proposed development.
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Durham County Council (24 003 709)
Statement Closed after initial enquiries Other 20-Dec-2024
Summary: We will not investigate this complaint about the Council’s failure to take action against a social housing landlord over an energy performance certificate. It was reasonable for Ms X to complain to the Housing Ombudsman about any breaches of her tenancy conditions by the landlord.
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Wokingham Borough Council (24 004 350)
Statement Upheld Council tax 20-Dec-2024
Summary: Mrs X complained about the Council’s handling of her council tax account, particularly a visit to her home by its enforcement agent. Mrs X said the visit caused much distress. We found there was fault causing injustice. The action already taken by the Council, which included written apologies, correction of Mrs X’s council tax account and payment of £100 financial redress, suitably put matters right.
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London Borough of Hounslow (24 005 241)
Statement Upheld Special educational needs 20-Dec-2024
Summary: Mr X complained the Council failed to provide his child Y with the provision set out in Y’s Education Health and Care (EHC) Plan, delayed updating the Plan and delayed setting up direct payments to secure provision for Y whilst it sought a school place. The Council was at fault. It failed to review Y’s Plan when Y stopped attending school, delayed arranging alternative provision to meet Y’s needs and the provision arranged did not meet all Y’s needs. The Council has agreed to apologise to Mr X and make payments to acknowledge Y’s missed provision and the distress, frustration and uncertainty caused to Mr X. It has also agreed to review its procedures.
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West Sussex County Council (24 005 409)
Statement Upheld Charging 20-Dec-2024
Summary: The Council did tell Mrs X she would have to pay towards the cost of her care. However, it was at fault for taking over a year to complete its financial assessment. As a result, Mrs X had the shock of a large bill and was denied the chance to make informed choices about her care. Mrs X would have accepted less care and cancelled the care package sooner had she known the cost. This is an injustice to Mrs X. The Council has agreed to apologise, recalculate Mrs X’s bill and make a payment to recognise her avoidable distress.
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Dover District Council (24 001 693)
Statement Upheld Other 20-Dec-2024
Summary: X complained the Council failed to use its powers to ensure a project aimed at providing a public benefit to the area. The Council accepted there was fault, as it cannot now explain why it did not require improvements to the land as it had once intended. It has also agreed it needs to review its practice and procedure to avoid similar fault in future. We found fault because records were missing from the Council’s planning register. We completed our investigation because the Council agrees to our recommendations.
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Milton Keynes Council (24 001 734)
Statement Upheld Child protection 20-Dec-2024
Summary: Miss B complained about the actions of the Council in respect of her child who was a looked after child. We found the Council took too long to respond to her complaint but its apology and offer of £550 is an adequate way of putting matters right.
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London Borough of Harrow (24 002 680)
Statement Upheld Other 20-Dec-2024
Summary: Mr C complained about how the Council carried out recommendations set out in an action plan regarding its Community Mental Health Services and how it communicated with him. We found some fault by the Council as it caused delay in implementing it plan and how it communicated with Mr C. The Council should apologise to him to acknowledge the distress and uncertainty this caused. We will not investigate other parts of Mr C’s complaint as this related to potential injustice to other service user and decisions considered in a previous Ombudsman investigation.