Decision search
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Leeds City Council (24 015 997)
Statement Closed after initial enquiries Disabled facilities grants 26-Mar-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her request for disabled adaptations to her Council property. Part of the complaint is late and there is insufficient evidence in relation to the way the Council assessed her disability needs or the way it made decisions about whether to carry out works to justify our involvement.
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Lancashire County Council (24 016 435)
Statement Closed after initial enquiries Assessment and care plan 26-Mar-2025
Summary: We will not investigate this complaint about Mr Y’s discharge from hospital in 2020. There is insufficient evidence of fault by the Council in the contemporaneous records, to warrant investigation by the Ombudsman.
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Statement Not upheld Disabled facilities grants 26-Mar-2025
Summary: Ms X complained there were failings in the way the Council dealt with her request for a Disabled Facilities Grant for works at her property. We found no evidence of fault in the way the Council considered these matters so have completed our investigation.
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London Borough of Ealing (23 013 867)
Statement Upheld Charging 26-Mar-2025
Summary: We will not investigate Mr X’s complaint about a delay in providing information about the cost of his mother’s care. We asked the Council to take action to resolve the complaint early and it has agreed to apologise, make a payment to Mr X and make service improvements.
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London Borough of Barnet (23 017 198)
Statement Closed after initial enquiries Antisocial behaviour 26-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with reports of anti-social behaviour. The complaint is late.
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London Borough of Tower Hamlets (23 019 942)
Statement Upheld Assessment and care plan 26-Mar-2025
Summary: Mr X complained about the Council’s actions when it reassessed his care needs and decided to amend his care and support plan. We found fault because the Council failed to send Mr X his updated care plan in a timely manner. This caused him avoidable distress, frustration and uncertainty. The Council has agreed to apologise to Mr X, send reminders to relevant staff and review one of its policies.
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Leeds City Council (24 017 761)
Statement Closed after initial enquiries Special educational needs 26-Mar-2025
Summary: We will not investigate this complaint about an alledged failure by the Council to provide the complainant’s daughter alternative education provision in 2023 which resulted in her incurring solicitors costs. This is because the complaint is late and it could and should have been brought to us much sooner. We therefore have no jurisdiction to investigate the issues raised.
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Crawley Borough Council (24 017 841)
Statement Closed after initial enquiries Homelessness 26-Mar-2025
Summary: We will not investigate Mr X’s complaint about the suitability of his temporary accommodation. It is reasonable to expect Mr X to have used his court appeal rights.
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Derby City Council (24 017 882)
Statement Upheld Special educational needs 26-Mar-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care (EHC) needs assessment for Mrs X’s child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused. We cannot investigate the contents of the final EHC plan issued or the education in place. This is because Mrs X has used her right of appeal to a tribunal.
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Statement Closed after initial enquiries Allocations 26-Mar-2025
Summary: We will not investigate this complaint about how the Council awarded Miss X’s priority band for social housing because further investigation would not lead to a different outcome. There is not enough evidence of fault in how the Council made its decision, so we cannot question the outcome.