Decision search
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London Borough of Tower Hamlets (23 017 255)
Statement Upheld Refuse and recycling 27-Mar-2025
Summary: Mr X complained the Council failed to regularly collect waste from his address, did not deal with fly tipping and did not answer his complaints. We find the Council at fault for failing to ensure Mr X’s bins were collected as they should have been and for delays and inaccuracies when responding to his complaint, causing uncertainty and inconvenience. The Council has agreed to apologise, make a payment to recognise the injustice, and act to prevent recurrence.
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Liverpool City Council (23 018 602)
Statement Not upheld Assessment and care plan 27-Mar-2025
Summary: Mr X complained about how the Council handled aspects of Mrs Y’s care. This included the time taken by the Council to review Mrs Y’s care and about how it carried out a safeguarding investigation. Mr X said this meant Mrs Y has had a negative experience of care. Some of Mr X’s complaints fall outside our jurisdiction to investigate. We have not found the Council at fault for the time taken to review Mrs Y’s care and for how it carried out its safeguarding investigation.
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London Borough of Brent (24 017 756)
Statement Closed after initial enquiries Allocations 27-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s communication. That is because further investigation would not lead to a different outcome. We will also not investigate his complaint about the Council’s decision to end the main housing duty. It is reasonable for Mr X to appeal to the county court if he disagrees with this decision.
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Lewes District Council (24 018 064)
Statement Closed after initial enquiries Housing benefit and council tax benefit 27-Mar-2025
Summary: We will not investigate Mr X’s complaint the Council owed him housing benefit. The Council has confirmed it has paid the money owed in full. Further investigation would not lead to a different outcome.
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Nuneaton & Bedworth Borough Council (24 018 146)
Statement Closed after initial enquiries Planning applications 27-Mar-2025
Summary: We will not investigate Mrs X complaint about the Council’s process and consideration of a planning application. There is not enough evidence of fault to justify an investigation. A further investigation by us would also not lead to a different outcome.
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Mansfield District Council (24 018 191)
Statement Closed after initial enquiries Enforcement 27-Mar-2025
Summary: We will not investigate this complaint about the Council failing to take enforcement action against works undertaken at a property next to the complainant. There is insufficient evidence of fault in the way the Council has considered the complainant’s concerns.
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Eastbourne Borough Council (24 018 206)
Statement Closed after initial enquiries Council tax 27-Mar-2025
Summary: We will not investigate this complaint about the Council’s refusal to provide the complainant with a discretionary council tax discount. This is because the Council’s decision carries a right of appeal to an independent tribunal and it would be reasonable for the complainant to exercise that right.
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Lancashire County Council (24 018 300)
Statement Upheld Special educational needs 27-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (24 018 408)
Statement Upheld Special educational needs 27-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Greenwood Homecare Ltd (24 018 463)
Statement Closed after initial enquiries Other 27-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Care Provider’s actions following an incident at his home. There is insufficient evidence of fault to warrant an investigation.