Decision search
Your search has 57387 results
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Hampshire County Council (25 020 044)
Statement Closed after initial enquiries Adoption 26-Mar-2026
Summary: We will not investigate this complaint about a Council Commissioned Adoption Agency’s handling of the adoption assessment. The complaint is late, and Social Work England is better placed to consider concerns about a Social Worker’s professionalism.
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Surrey County Council (25 020 994)
Statement Closed after initial enquiries School transport 26-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse school transport for the complainant’s child. This is because there is not enough evidence of fault by the Council to warrant investigation.
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Staffordshire County Council (25 009 097)
Statement Upheld Special educational needs 26-Mar-2026
Summary: Miss X complained the Council did not provide the education detailed in her child’s Education Health and Care Plan. Miss X says this impacted her child’s education and emotional wellbeing and caused her unnecessary distress. We find the Council at fault which caused injustice. The Council has agreed to apologise and make a payment to Miss X to remedy the injustice.
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Nottinghamshire County Council (25 030 353)
Statement Closed after initial enquiries Highway repair and maintenance 26-Mar-2026
Summary: We will not investigate Miss B’s complaint that her vehicle was damaged by a large pothole. This is because it is reasonable for Miss B to take the Council to court.
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London Borough of Redbridge (25 023 015)
Statement Closed after initial enquiries School admissions 26-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse to allow Mr X’s child to sit an 11+ examination and about the sharing of data. This is because the issues can be considered by the statutory admissions appeal process and the Information Commissioners Office respectively.
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Sheffield City Council (25 028 687)
Statement Closed after initial enquiries Safeguarding 26-Mar-2026
Summary: We will not investigate this complaint about the way the Council followed its safeguarding procedures and recorded safeguarding information. There is not enough evidence of fault to justify investigating this complaint.
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Transport for London (25 029 667)
Statement Closed after initial enquiries Parking and other penalties 26-Mar-2026
Summary: We cannot investigate this complaint about congestion charge penalty charge notices. Mrs X appealed against them to the independent tribunal, and we no longer have a legal remit to investigate.
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London Borough of Redbridge (25 029 761)
Statement Closed after initial enquiries Parking and other penalties 26-Mar-2026
Summary: We will not investigate this complaint about the Council’s enforcement of a parking penalty charge notice. This is because the complaint is made late and there are not good reasons to investigate now.
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London Borough of Tower Hamlets (25 029 800)
Statement Closed after initial enquiries Parking and other penalties 26-Mar-2026
Summary: We will not investigate how the Council dealt with Mrs X’s complaint about its handling of penalty charge notices it had issued to her. This is because Mrs X’s complaint is made late to us and there are not good reasons to investigate now.
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Norfolk County Council (24 006 266)
Statement Upheld Assessment and care plan 26-Mar-2026
Summary: Mrs Y and Mrs X complained about Norfolk County Council (the Council), Norfolk & Norwich University Hospitals NHS Foundation Trust (the Hospital Trust) and Norfolk Community Health and Care NHS Trust (the Community Trust). They complained about flawed hospital discharge, poor communication and poor care in a residential reablement unit. We have upheld some of their complaints about poor communication by the Hospital Trust and the Council, and poor care by the Council. We consider the faults we found led to avoidable distress and loss of dignity for Mrs X, and avoidable frustration, uncertainty and worry for both complainants. The Hospital Trust and the Council have accepted our recommendations for remedy. We have not upheld the other complaints. We have now completed our investigation.