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  • North Yorkshire Council (25 002 596)

    Statement Closed after initial enquiries Planning applications 03-Sep-2025

    Summary: We will not investigate this complaint about matters arising from the Council’s handling of a planning application. It would be reasonable for the complainant to use relevant rights of appeal and court remedies, and to take information complaints to the Information Commissioner who is better placed to consider them.

  • London Borough of Haringey (25 002 606)

    Statement Closed after initial enquiries Allocations 03-Sep-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

  • Cornwall Council (25 002 613)

    Statement Closed after initial enquiries Special educational needs 03-Sep-2025

    Summary: We will not investigate this complaint about the Council’s consideration of Miss X’s direct payment request. The Council upheld her complaint and provided a suitable remedy. We cannot achieve the additional remedies Miss X is seeking. Therefore, it is unlikely our investigation would lead to a different outcome.

  • Hertfordshire County Council (25 010 111)

    Statement Closed after initial enquiries Highway repair and maintenance 03-Sep-2025

    Summary: We will not investigate Mr B’s complaint that his car was damaged by an overhanging tree branch. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

  • Salford City Council (25 010 399)

    Statement Closed after initial enquiries Parking and other penalties 03-Sep-2025

    Summary: We cannot investigate this complaint about a penalty charge notice as Mr X appealed to the Traffic Penalty Tribunal and this means this issue is no longer within our legal remit.

  • London Borough of Brent (25 011 061)

    Statement Closed after initial enquiries Highway repair and maintenance 03-Sep-2025

    Summary: We will not investigate Mr B’s complaint that the Council is failing to maintain the road outside his home and this is causing damage to his property. This is because it is reasonable for Mr B to put in a claim to the Council’s insurers, and if needed, take the Council to court.

  • Devon County Council (25 011 293)

    Statement Closed after initial enquiries Street furniture and lighting 03-Sep-2025

    Summary: We will not investigate this complaint about the Council’s decision to place an advertising board near a bus stop which Miss X says obstructs her view. This is because an investigation would be unlikely to find fault with the Council’s actions.

  • Council of the Isles of Scilly (25 002 522)

    Statement Not upheld Other 03-Sep-2025

    Summary: Ms X complained the Council failed to properly consider its statutory duties and failed to provide sufficient funding for transport to sixth form aged education for her child Y between 2023 and 2025. The Council made its decision on its post 16 home to school transport policy and funding for families without fault.

  • Nottinghamshire County Council (25 005 169)

    Statement Closed after initial enquiries Other 02-Sep-2025

    Summary: We will not investigate Miss X’s complaint about a school placement. This is because there was a right of appeal to the SEND Tribunal and it was reasonable for Miss X to appeal.

  • Dacorum Borough Council (24 016 250)

    Statement Upheld Planning applications 02-Sep-2025

    Summary: Mr X and Mrs Y complained about how the Council decided to approve a planning application for a development near to their home. We do not find fault with how the Council considered this application. We find the Council at fault for not sending Mr X and Mrs Y a consultation letter but find the Council has already addressed the injustice this has caused.

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