Decision search
Your search has 54124 results
-
Runnymede Borough Council (25 005 381)
Statement Closed after initial enquiries Disabled facilities grants 02-Sep-2025
Summary: We will not investigate Mr X’s complaint about damage caused to his driveway during adaptation works. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.
-
London Borough of Croydon (25 005 504)
Statement Closed after initial enquiries Disabled children 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse Mrs X’s application for a Blue Badge for her daughter. This is because there is insufficient evidence of fault by the Council.
-
Alpenbest Limited (25 005 598)
Statement Closed after initial enquiries Domiciliary care 02-Sep-2025
Summary: We will not investigate this complaint about a carer allegedly urinating on Mr X’s relative’s grass and the Care Provider refusing to provide compensation. The small claims court is best placed to consider the claim for the cost of replacement grass.
-
South Tyneside Metropolitan Borough Council (25 005 679)
Statement Closed after initial enquiries Assessment and care plan 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint in 2021/22. This is because the events complained about took place more than 12 months ago and it would have been reasonable for Mr X to bring this complaint to us at the time.
-
Arun District Council (25 005 689)
Statement Upheld Council tax 02-Sep-2025
Summary: We will not investigate this complaint about the administration of a council tax account as the Council has provided a satisfactory remedy and we cannot achieve the outcome the complainant seeks.
-
Oxfordshire County Council (25 002 995)
Statement Closed after initial enquiries Special educational needs 02-Sep-2025
Summary: We will not investigate Mr X’s complaint about travel training for his child, Y. The Council has agreed to re-start the training. It is unlikely an investigation by us would achieve anything more.
-
East Sussex County Council (25 003 227)
Statement Upheld Charging 02-Sep-2025
Summary: We will not investigate Mrs X’s complaint, brought by Mrs Y, about how the Council delayed in assessing Mrs X’s care needs, miscalculated and delayed its payment of her 12-week property disregard, and the time taken to reply to her complaint. An investigation by us would not add to the Council’s investigation. There is no further outcome an investigation by us would achieve than those already provided or offered by the Council.
-
Rochdale Metropolitan Borough Council (25 003 342)
Statement Upheld Safeguarding 02-Sep-2025
Summary: We will not investigate this complaint about adult social care. The Council has completed a thorough investigation, accepted fault, apologised and will train staff in relevant areas. It is unlikely we would add to this or achieve anything further. We are satisfied with the actions the Council has taken.
-
London Borough of Hackney (25 003 406)
Statement Closed after initial enquiries Council tax 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s management of Mr X’s council tax account, or the summons fees the Council has charged Mr X. This is because the complaint relates to matters that took place more than 12 months ago. It would have been reasonable for Mr X to complain earlier. There is no good reason to exercise discretion to investigate matters that took place this long ago.
-
Solihull Metropolitan Borough Council (25 003 452)
Statement Upheld Charging 02-Sep-2025
Summary: We will not investigate this complaint because the Council accepted it was at fault when it responded to Mrs D’s complaint about her father’s care charges. It provided a proportionate remedy for the injustice caused to Mrs D and her father. Further investigation would not lead to a different outcome.