Decision search
Your search has 54124 results
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Devon County Council (24 015 638)
Statement Upheld Alternative provision 03-Sep-2025
Summary: Ms X complained the Council failed to ensure her child, Y, receives suitable education when they were unable to attend school for health reasons. I have found fault by the Council that caused Y to miss out on education and placed strain on the rest of the family who had to provide additional care during school hours. The Council has agreed to apologise, make a symbolic payment and implement service improvements.
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Birmingham City Council (24 015 729)
Statement Upheld Special educational needs 03-Sep-2025
Summary: Ms X complained the Council failed to secure provision set out in Y and Z's Education, Health and Care Plans, failed to secure Educational Psychology input, failed to complete a review within statutory timeframes, and failed to secure alternative provision while Y was out of school. We find the Council at fault for failing to secure all named provision and for delays in completing a review of Z’s plan, causing uncertainty and distress. The Council has agreed to apologise and make a symbolic payment to reflect the injustice caused.
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Leicester City Council (25 002 871)
Statement Closed after initial enquiries School transport 03-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council not providing a bus pass for her child. This is because the Council has agreed to consider an application from Miss X and it is unlikely investigation would achieve significantly more for her.
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Cumberland Council (25 003 231)
Statement Closed after initial enquiries Enforcement 03-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to deal with a complaint about a failure to update public planning records for work to a tree in a conservation area. We do not consider the complainant has suffered a significant personal injustice which warrants an investigation.
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Hampshire County Council (25 003 606)
Statement Closed after initial enquiries Other 03-Sep-2025
Summary: We will not investigate Mr X’s complaint the Council stopped using him as a driver. There is not enough evidence of fault to justify our involvement.
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Tameside Metropolitan Borough Council (25 003 659)
Statement Closed after initial enquiries Charging 03-Sep-2025
Summary: We will not investigate Mr X’s complaint about charges for his father’s care. The Council has apologised for their billing errors. Further investigation by us would not lead to a different outcome.
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Adur District Council (25 003 663)
Statement Closed after initial enquiries Other 03-Sep-2025
Summary: We will not investigate Mr X’s complaint about alleged disability discrimination during the Council’s handling of his council tax complaint. There is insufficient outstanding injustice to warrant an investigation. If Mr X considers the Council has breached the Equality Act, this is better considered by a court.
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London Borough of Tower Hamlets (25 003 725)
Statement Closed after initial enquiries Council tax 03-Sep-2025
Summary: We will not investigate Miss X’s complaint about how the Council assessed her liability for council tax because it is reasonable to expect her to appeal to the Valuation Tribunal.
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Tonbridge and Malling Borough Council (25 003 913)
Statement Closed after initial enquiries Councillor conduct and standards 03-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her Code of Conduct complaints. We have already considered and decided part of her complaint and there is insufficient evidence of fault in the Council’s actions to warrant an investigation.
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London Borough of Haringey (25 003 934)
Statement Closed after initial enquiries Other 03-Sep-2025
Summary: We will not investigate this complaint about the Council failing to take action to stop vehicles driving over the pavement to park in front of shops in the complainant’s area. It is reasonable to expect the complainant to use the alternative court remedy if she believes the Council is failing to properly maintain the pavement, and there is insufficient evidence of other fault causing the complainant a significant personal injustice, and we are unlikely to achieve a substantively different outcome.