Decision search
Your search has 57387 results
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Surrey County Council (25 015 766)
Statement Upheld Special educational needs 26-Mar-2026
Summary: We will not investigate Ms M’s complaint about changes to her daughter’s education, health and care (EHC) plan following the annual review meeting in December 2024 because there is no worthwhile outcome achievable. The Council has apologised for the delay amending the plan and offered a symbolic remedy. There is nothing we could add to the Council’s response with further investigation.
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London Borough of Croydon (25 016 038)
Statement Closed after initial enquiries Other 26-Mar-2026
Summary: We will not investigate Mrs X’s complaint that the Council improperly commenced care proceedings against her and failed to support her. The Council cannot consider some of the matters due to ongoing care proceedings. On other matters, we could not add to any previous investigation by the Council.
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City of Doncaster Council (25 016 041)
Statement Closed after initial enquiries Noise 26-Mar-2026
Summary: We will not investigate this complaint about the Council’s investigation of noise nuisance. There is insufficient evidence of fault which would warrant an investigation.
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Cambridgeshire County Council (25 016 226)
Statement Upheld Special educational needs 26-Mar-2026
Summary: We upheld most of Mr X’s complaint about delay in sending an amended final Education, Health and Care (EHC) Plan for Mr Y after an annual review. We also upheld Mr X’s complaint about the Council’s complaint handling. This is because the Council upheld the complaints, apologised, and implemented service improvements during its complaints process in line with the Ombudsman’s Guidance on Remedies. We will not investigate part of the complaint about the quality of draft EHC Plans because there is insufficient evidence of fault.
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Reading Borough Council (25 016 390)
Statement Closed after initial enquiries Commercial and contracts 26-Mar-2026
Summary: We will not investigate Mr Y’s complaint about the Council’s procurement process. It is unlikely further investigation would lead to a different outcome and we cannot achieve the outcome he wants.
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Statement Closed after initial enquiries Special educational needs 26-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to conduct a reassessment of her family member, Ms Y’s needs relating to her Education, Health and Care Plan because she had a right of appeal to a tribunal, and it is reasonable for her to use that right. We will not investigate the Council’s poor communication because the Council already apologised and an investigation is unlikely to achieve a different outcome.
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Northumberland County Council (25 017 393)
Statement Closed after initial enquiries Child protection 26-Mar-2026
Summary: We cannot investigate this complaint about the Council’s handling of a child’s care arrangements. This is because the care of the child was considered and decided by a court, and the law prevents us from investigating what happens in court.
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Brighton & Hove City Council (25 017 868)
Statement Closed after initial enquiries Council tax 26-Mar-2026
Summary: We will not investigate this complaint about a council tax discount. Mr X had a right of appeal to the Valuation Tribunal, and it would have been reasonable to expect him to have used it.
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Middlesbrough Borough Council (25 018 015)
Statement Upheld Other 26-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to refund a notice appointment fee. The Council has now agreed to refund the fee and has updated its terms and conditions.
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Castle Point Borough Council (25 018 311)
Statement Closed after initial enquiries Council tax 26-Mar-2026
Summary: We will not investigate this complaint about council tax enforcement action. This is because there is not enough evidence of fault to warrant investigation and the injustice due to the Council’s delay in responding to Mr X’s complaint is not significant enough to justify our involvement.