Decision search
Your search has 52508 results
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London Borough of Croydon (24 005 585)
Statement Upheld Homelessness 05-May-2025
Summary: Miss B complained that the Council mishandled her homelessness application. We have found the Council at fault for delays in processing Miss B’s application and providing inconsistent information. These faults caused Miss B uncertainty, distress and frustration. The Council has agreed to apologise to Miss B, make a symbolic payment and complete service improvements to remedy the injustice caused.
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Birmingham City Council (24 022 817)
Statement Closed after initial enquiries Allocations 05-May-2025
Summary: We will not investigate this complaint about an unsuccessful application to join the housing register. This is because there is insufficient evidence of fault by the Council.
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West Northamptonshire Council (24 022 864)
Statement Closed after initial enquiries Child protection 05-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions in completing a court ordered assessment. This is because there is no sign of fault in the Council’s decision not to consider his complaint until the ongoing court proceedings have concluded.
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Royal Borough of Greenwich (24 023 003)
Statement Closed after initial enquiries Parking and other penalties 05-May-2025
Summary: We will not investigate this complaint about the enforcement of a penalty charge notice as the Council has cancelled it.
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Huntingdonshire District Council (24 023 135)
Statement Closed after initial enquiries Refuse and recycling 05-May-2025
Summary: We will not investigate this complaint about a missed garden waste collection. This is because there is insufficient evidence of fault causing injustice.
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London Borough of Croydon (24 023 294)
Statement Closed after initial enquiries Parking and other penalties 05-May-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because the complainant could have followed the statutory process and appealed to the tribunal.
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Bristol City Council (24 023 357)
Statement Closed after initial enquiries Parking and other penalties 05-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to pay compensation after it cancelled a Penalty Charge Notice. This is because there is insufficient evidence of fault by the Council.
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North Yorkshire Council (25 001 102)
Statement Closed after initial enquiries Council tax 05-May-2025
Summary: We will not investigate Mrs B’s complaint about the Council charging a council tax premium for second homes. This is because the law says such decisions can only be challenged by judicial review.
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Arun District Council (25 001 732)
Statement Closed after initial enquiries Parking and other penalties 05-May-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.
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Leeds City Council (24 020 997)
Statement Closed after initial enquiries Housing benefit and council tax benefit 05-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing benefit application. An investigation would be unlikely to achieve anything more.