Decision search
Your search has 57387 results
-
City of Bradford Metropolitan District Council (25 030 607)
Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by a dangerous pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
-
Essex County Council (25 030 610)
Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2026
Summary: We will not investigate Mr C’s complaint about the Council’s refusal of his compensation claim after his car was damaged by a large pothole. This is because it is reasonable for Mr C to pursue his compensation claim at court.
-
Transport for London (25 022 027)
Statement Closed after initial enquiries Parking and other penalties 27-Mar-2026
Summary: We will not investigate this complaint that the Authority will not transfer liability of an emission zone penalty charge notice as there is insufficient evidence of fault by the Council.
-
London Borough of Hackney (25 022 757)
Statement Closed after initial enquiries Homelessness 27-Mar-2026
Summary: We will not investigate the Council’s handling of Miss X’s concerns alleging anti-social behaviour and noise nuisance. This is because there is no worthwhile outcome by investigating.
-
Transport for London (25 022 808)
Statement Closed after initial enquiries Parking and other penalties 27-Mar-2026
Summary: We cannot investigate this complaint about a congestion charge penalty charge notice. Since Ms X appealed it to London Tribunals, the matter is no longer within our remit.
-
London Borough of Hillingdon (25 024 553)
Statement Closed after initial enquiries Other 27-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of a Subject Access Request. The Information Commissioner is better placed to consider this part of Mr X’s complaint. And because we will not consider the substantive issues, it is not a good use of our resources to investigate the Council’s complaint handling alone.
-
London Borough of Redbridge (25 028 046)
Statement Closed after initial enquiries Disabled children 27-Mar-2026
Summary: We will not investigate Ms M’s complaint about her application for a Blue Badge for her son because there is not enough evidence of fault to justify an investigation. We cannot achieve the outcome Ms M wants, so there is no worthwhile outcome achievable.
-
Basildon Borough Council (25 028 161)
Statement Closed after initial enquiries Other 27-Mar-2026
Summary: We will not investigate this complaint about a data breach. The Information Commissioner is better placed to consider and decide complaints about data protection.
-
Cheshire West & Chester Council (24 019 863)
Statement Upheld Charging 27-Mar-2026
Summary: Mrs X complained the Council increased her relative, Miss Y’s, care fees despite no change to her care, and believes it is charging for undelivered support. The Council was at fault. It failed to give Mrs X a clear and timely explanation about the increased care fees. Mrs X suffered distress and uncertainty as a result. The Council has agreed to apologise to Mrs X, make a symbolic payment, and send us evidence of improvements it says it has made.
-
London Borough of Croydon (24 021 334)
Statement Upheld Homelessness 27-Mar-2026
Summary: The Council was at fault for delays in the way it dealt with Ms X’s homelessness and in reviewing the suitability of her accommodation. The Council has agreed to apologise and make a payment to acknowledge the distress, frustration and delayed appeal rights this caused.