Decision search
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London Borough of Hammersmith & Fulham (25 012 355)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.
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London Borough of Lambeth (25 012 401)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.
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London Borough of Southwark (25 013 005)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged moving traffic contravention. This is because Mr B appealed to London Tribunals which found the contravention took place. And, the Council considered Mr B’s mitigating circumstances when it responded to his representations.
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Transport for London (25 013 577)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.
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Plymouth City Council (24 013 399)
Statement Upheld Assessment and care plan 22-Sep-2025
Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.
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Statement Upheld Hospital acute services 22-Sep-2025
Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.
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Livewell Southwest (24 013 399b)
Statement Upheld Hospital acute services 22-Sep-2025
Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.
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London Borough of Ealing (25 007 214)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice (PCN). There is not enough evidence of fault in the Council’s handling to justify our involvement. It would also be reasonable for Mr X to use his right of appeal.
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London Borough of Lewisham (25 007 227)
Statement Closed after initial enquiries Parking and other penalties 21-Sep-2025
Summary: We will not investigate this complaint about the Council’s actions relating to a penalty charge notice. This is because the Council was following the statutory procedure after a non-payment of fine and it is unlikely we would find fault. Additionally, Mrs X has now paid her notice and there is no worthwhile outcome achievable.
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London Borough of Hackney (24 018 714)
Statement Upheld Direct payments 21-Sep-2025
Summary: The Council failed to meet some of Miss X’s eligible care needs, causing Miss X distress and frustration. The Council also delayed carrying out a review of Miss X’s needs, causing Miss X’s sister, Ms Y, uncertainty and frustration. The Council was entitled to suspend Miss X’s direct payments but has since failed to resolve the issues which led to the suspension. The Council should apologise to Miss X and Ms Y, make a payment to Miss X, and decide how it will meet her needs following a mental capacity assessment.