Decision search
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Lincolnshire County Council (24 003 431)
Statement Upheld Charging 29-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of care arrangements because there is not enough evidence of fault by the Council to warrant it, nor of the Council causing significant enough injustice to meet the tests in our Assessment Code, and we could not achieve a significantly different result so long after the original events.
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London Borough of Ealing (23 017 512)
Statement Upheld Special educational needs 29-Sep-2024
Summary: Ms X complained the Council failed to secure J’s special educational provision and delayed issuing a final Education, Health and Care (EHC) Plan. Ms X also said the Council failed to discharge its education duties when J stopped attending school. We have found the Council at fault for the delay in issuing J’s EHC Plan and for parts of its complaint handling. We have made recommendations to remedy the injustice we believe this caused. We have found the Council at fault for not properly recording its decisions about alternative education provision. However, this did not cause an injustice. We have not found the Council at fault for failing to secure the special education provision in J’s EHC Plan. There are parts of Ms X’s complaint we cannot investigate. We explain why in our decision statement.
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Statement Upheld Special educational needs 29-Sep-2024
Summary: Miss Y complained about the way the Council dealt her child, Z’s special educational needs support and alternative provision. We have found finding fault by the Council, causing injustice, in failing to: provide Z with a suitable education; and complete the EHC Plan review process within statutory timescales. The Council has agreed to remedy the injustice by apologising, making a payment to reflect the distress caused and the impact on Z of the missed education.
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Southend-on-Sea City Council (23 018 379)
Statement Upheld Fostering 29-Sep-2024
Summary: Mrs Y complains about the Council’s decision to approve her as a connected foster carer. As a result of that decision, Mrs Y says she has experienced financial loss because the Council has not paid the relevant fostering fees. We have not investigated the whole complaint because the Council’s initial approval happened in 2014 and Mrs Y could have complained sooner. We find fault in some of the more recent matters complained about and the Council has agreed to complete the remedial actions set out at the end of this statement.
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Herefordshire Council (23 018 878)
Statement Upheld Other 29-Sep-2024
Summary: Ms X complains the Council did not properly safeguard her and her children. Ms X says the Council failed to recognise the impact of this, despite her complaints being upheld by the statutory complaints process. The Ombudsman finds fault with the Council for its actions during the statutory complaints process. The Council has agreed to pay a financial remedy and carry out service improvements.
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Bath and North East Somerset Council (23 018 920)
Statement Upheld Alternative provision 29-Sep-2024
Summary: Miss Y complains about delays in arranging alternative provision for her child when they stopped attending school in 2022. Miss Y also complains about delays in the Education, Health and Care (EHC) Plan process. We have not investigated the complaint about alternative provision because the matters complained about happened more than one year ago and there is no good reason for us to exercise discretion. In our view there is fault in the second part of Miss Y’s complaint because the Council took too long to issue her child’s EHC plan. The Council has agreed to remedy the injustice caused by fault with the actions listed at the end of this statement.
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Bolton Metropolitan Borough Council (23 019 262)
Statement Upheld Other 29-Sep-2024
Summary: Miss X complained about how the Council made reasonable adjustments when communicating with her. There was fault in how the Council considered Miss X’s requests for reasonable adjustments and how it considered her complaint about this. The Council agreed to confirm what adjustments it considers reasonable, apologise to Miss X, pay her a financial remedy and share our decision with relevant staff.
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London Borough of Lambeth (23 019 381)
Statement Upheld Charging 29-Sep-2024
Summary: Mr C complained about the information the Council gave to him about care fees when his brother Mr D moved into a care home. We have not found fault with the information provided but we consider the Council should have considered Mr D’s capacity in relation to the financial assessment and provided copies of information to Mr C. It also delayed excessively in responding to Mr C’s complaint. The Council has offered to pay Mr C £250 which we consider is a reasonable symbolic payment in line with our guidance. The Council has also agreed to review its social care complaints procedure.
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Wiltshire Council (23 011 917)
Statement Upheld Highway repair and maintenance 29-Sep-2024
Summary: Mr X complained the Council failed to keep its list of streets up to date and correct. We find the Council at fault for not making a timely decision on whether to update its list of streets. The Council has agreed to apologise to Mr X and provide him with an action plan for its next steps.
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Sunderland City Council (23 014 041)
Statement Not upheld Assessment and care plan 29-Sep-2024
Summary: There is no evidence the Council was at fault in the way it reached the decision about deprivation of assets, or that it harassed Mrs X as is alleged.