Decision search
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London Borough of Redbridge (23 020 220)
Statement Upheld Homelessness 30-Sep-2024
Summary: There was fault by the Council. There were delays in arranging repairs to ensure that Temporary Accommodation was suitable. Apologising, making a symbolic payment and ensuring that any outstanding repairs are carried out remedies the injustice caused.
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Newcastle upon Tyne City Council (23 020 266)
Statement Not upheld Cemeteries and crematoria 30-Sep-2024
Summary: Mr X complains the Council disproportionately levelled over 1300 grave memorials without sufficient risk assessment and notice to relatives, causing distress. On the evidence provided we do not find fault with the Council, as it followed its policies and procedures.
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London Borough of Hammersmith & Fulham (23 020 297)
Statement Upheld Allocations 30-Sep-2024
Summary: Ms X complained the Council has incorrectly assessed Mr Y’s priority on the housing register and failed to carry out a banding review. The Council delays in considering Mr Y’s request for a reassessment of his banding on the housing register is fault. As is the delay in responding to Ms X’s complaint. These faults have caused Mr Y and Ms X an injustice.
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Broxbourne Borough Council (23 020 618)
Statement Upheld Homelessness 30-Sep-2024
Summary: Ms F complained about the Council’s handling of her homelessness application. We found the Council at fault for causing a delay to provide interim and alternative temporary accommodation and to respond to some of her communication. We could not consider the Council’s non-priority decision as she exercised her statutory review rights. The Council will apologise to Ms F and make payment to acknowledge the distress and uncertainty its faults caused her.
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Seraphim Home Care Ltd (23 021 009)
Statement Upheld Charging 30-Sep-2024
Summary: Ms X complains on behalf of her father, Mr Y, the care provider is overcharging for the time spent with Mr Y and is failing to complete all of the agreed tasks. Ms X says this has amounted to large financial losses. We have found fault in the care provider for failing to confirm how it would calculate its charges. We recommend the care provider reissue its invoices in line with the hours Ms X has recorded it is at Mr Y’s and issue an apology.
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East Riding of Yorkshire Council (24 000 880)
Statement Closed after initial enquiries Other 30-Sep-2024
Summary: We cannot investigate this complaint about how the Council has dealt with a complaint about a report it produced for the courts. This is because the matter is subject to court proceedings.
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Lancashire County Council (24 001 300)
Statement Upheld Special educational needs 30-Sep-2024
Summary: The Council was at fault for causing a delay when finding Mr X a new post-16 educational placement. This meant he was out of education for more than two terms longer than he needed to be. It has agreed to make symbolic payments to recognise the injustice caused to Mr X and his mother, and it will take steps to improve its service.
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City of Bradford Metropolitan District Council (24 001 644)
Statement Closed after initial enquiries Assessment and care plan 30-Sep-2024
Summary: We will not investigate this complaint about the Council’s response to Miss X’s concerns that her adult daughter lacks mental capacity to manage her own finances and is not receiving appropriate support. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no indication of fault in the Council’s response.
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Oldham Metropolitan Borough Council (24 001 716)
Statement Closed after initial enquiries Drainage 30-Sep-2024
Summary: We will not investigate this complaint about drainage because the courts are better placed to consider this complaint.
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Rochdale Metropolitan Borough Council (23 009 491)
Statement Upheld Special educational needs 30-Sep-2024
Summary: There was fault by the Council. It failed to amend Y’s Education, Health and Care Plan following an annual review in December 2021 and failed to complete annual reviews in 2022 or 2023. It also failed to secure the special educational provision in Y’s Plan and delayed responding to Ms X’s complaint. This caused a loss of special educational provision, a loss of appeal rights, avoidable frustration, distress and time and trouble complaining. The Council will issue an apology, make payments for missed educational provision, complete a further annual review and devise a new policy and training for officers.