Decision search
Your search has 50947 results
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Wokingham Borough Council (24 006 168)
Statement Closed after initial enquiries Charging 30-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s Adult Social Care services involvement with his late mother, Ms Y. Part of the complaint is late, there is insufficient evidence of fault and we could not achieve the outcome Mr X wants.
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Durham County Council (24 006 538)
Statement Closed after initial enquiries Charging 30-Sep-2024
Summary: We will not investigate Mrs X’s complaint that her husband’s care home took 40 hours to act on a fall her husband had. This is because we are not likely to find fault with the care provider for not seeking medical advice earlier. There does appear to be fault with the care provider’s record keeping. However, the potential fault has not caused any significant injustice.
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London Borough of Havering (24 006 566)
Statement Closed after initial enquiries Other 30-Sep-2024
Summary: We will not investigate this complaint about a house Mr X leased to the Council. Mr X could reasonably have used his right to take court action to get the house back. There is not enough public interest in us investigating whether the Council should have paid Mr X more for the house over the years.
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Staffordshire County Council (24 004 987)
Statement Upheld Special educational needs 30-Sep-2024
Summary: We will not investigate this complaint about delays in the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Sandwell Metropolitan Borough Council (24 005 104)
Statement Closed after initial enquiries Council tax 30-Sep-2024
Summary: We will not investigate this complaint about the Council taking court action over council tax arrears due to a change in benefits. We cannot investigate matters which have been subject to court proceedings. Mr X could appeal to the Valuation Tribunal about its decision on council tax reduction before it commences any new proceedings.
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Cheshire West & Chester Council (24 005 393)
Statement Upheld Charging 30-Sep-2024
Summary: We will not investigate this complaint about the Council’s refusal to refund Mrs Z’s estate the overpayments she made to her care home. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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West Sussex County Council (24 005 949)
Statement Upheld Special educational needs 30-Sep-2024
Summary: We have upheld this complaint because the Council delayed issuing an Education Health and Care Plan for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause.
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Broxbourne Borough Council (24 008 963)
Statement Closed after initial enquiries Council tax 30-Sep-2024
Summary: We will not investigate this complaint about council tax arrears and bailiff fees. This is because there is insufficient evidence of fault by the Council.
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Devon County Council (24 008 964)
Statement Closed after initial enquiries Other 30-Sep-2024
Summary: We will not investigate Mr X’s complaint that a council officer refused to communicate with him directly when he contacted them to discuss highway issues in his area. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice.
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London Borough of Southwark (24 008 970)
Statement Closed after initial enquiries Parking and other penalties 30-Sep-2024
Summary: We will not investigate this complaint about Penalty Charge Notices. It was reasonable for Ms X to use her statutory right of appeal to a tribunal.