Decision search
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London Borough of Croydon (23 018 324)
Statement Upheld Homelessness 30-Sep-2024
Summary: Miss X complains the Council did not properly review the suitability of temporary accommodation it provided her when she was homeless, when she asked it to. It also did not properly consider her priority on its housing register. There was fault by the Council which caused Miss X to remain in bed and breakfast accommodation that was unsuitable for her, which caused her distress. The Council agreed to apologise, pay a financial remedy, reconsider Miss X’s housing priority, and produce an action plan to address faults identified in this case.
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South Gloucestershire Council (23 018 760)
Statement Closed after initial enquiries Other 30-Sep-2024
Summary: We will not investigate this complaint about Business rates recovery because the matter is out of time.
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Leeds City Council (23 018 816)
Statement Upheld Other 30-Sep-2024
Summary: Mr and Mrs X complained about the Council’s response to their reports about the condition of a neighbouring property. They said the neighbouring property did not have adequate guttering which caused issues of penetrating damp to their property and a collection of waste led to the presence of pests. We have found fault by the Council but consider the agreed action of an apology, symbolic payment and reminder to staff about record keeping provides a suitable remedy.
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Buckinghamshire Council (23 018 832)
Statement Upheld Special educational needs 30-Sep-2024
Summary: Miss X complained the Council did not deliver a suitable education to her child. We found no fault with the Council’s actions when delivering alternative provision for Miss X’s child. We found the Council at fault for miscommunication regarding Miss Y’s child’s school placement. This caused Miss X and Y avoidable distress. We have recommended an apology, symbolic payment and service improvements to remedy Miss X’s injustice.
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Surrey County Council (23 011 669)
Statement Upheld Parking and other penalties 30-Sep-2024
Summary: Miss C complained the Council failed to take action when she reported illegal parking. Miss C says this has caused safety issues on the street which has caused her distress. We find the Council at fault for failing to take timely action to repaint the double yellow lines in the area and for failing to acknowledge Miss C’s correspondence as a complaint. The Council will apologise and make a symbolic payment of £100.
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London Borough of Hounslow (23 011 995)
Statement Upheld Assessment and care plan 30-Sep-2024
Summary: The Council was at fault for delaying a review of Mrs B’s support. It has agreed to apologise to her daughter to recognise her injustice.
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Hertfordshire County Council (23 013 721)
Statement Upheld Disabled children 30-Sep-2024
Summary: We uphold complaints Miss Q has made about the service she received from a Care Provider (Abbots Care) which the Council contracted to provide care to her disabled child. We also find the Council failed to provide enough support to Miss Q after the Care Provider withdrew its service. These actions caused distress. The Council has accepted these findings. At the end of this statement, we set out action it will take to remedy this injustice to Miss Q as well as improving its service to avoid a repeat.
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Birmingham City Council (23 017 305)
Statement Upheld Refuse and recycling 30-Sep-2024
Summary: Mr X complained the Council has repeatedly failed to collect his recycling for over a year and has failed to carry out an effective and transparent investigation into the reason for the missed collections. The Council’s failure to properly investigate the cause of Mr X’s missed recycling collections is fault. This fault caused Mr X an injustice.
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Manchester City Council (23 019 512)
Statement Upheld Charging 30-Sep-2024
Summary: Mr X’s representative complained the Council wrongly charged him for a contribution to his residential care fees when he was entitled to free mental health aftercare. His representative also complained about how the Council calculated an interest refund payment on the amount Mr X paid. The Council has accepted fault. It has agreed to make Mr X a suitable interest refund payment and to make him and his mother a payment in recognition of the distress caused to them.
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Statement Upheld Alternative provision 30-Sep-2024
Summary: The Council was at fault because it did not issue an amended EHC Plan for Y within statutory timescales. This caused avoidable frustration, distress, uncertainty and a delay in appeal rights. The Council did not secure educational provision in Y’s Education, Health and Care Plan for half a term. This caused Y a loss of educational provision to which he had a legal entitlement. The Council will apologise, make payments of £150 to Ms X and £1000 to Y and issue Y’s amended Education Health and Care Plan without further delay.