Decision search
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West Sussex County Council (24 005 949)
Statement Upheld Special educational needs 30-Sep-2024
Summary: We have upheld this complaint because the Council delayed issuing an Education Health and Care Plan for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause.
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Broxbourne Borough Council (24 008 963)
Statement Closed after initial enquiries Council tax 30-Sep-2024
Summary: We will not investigate this complaint about council tax arrears and bailiff fees. This is because there is insufficient evidence of fault by the Council.
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Devon County Council (24 008 964)
Statement Closed after initial enquiries Other 30-Sep-2024
Summary: We will not investigate Mr X’s complaint that a council officer refused to communicate with him directly when he contacted them to discuss highway issues in his area. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice.
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London Borough of Southwark (24 008 970)
Statement Closed after initial enquiries Parking and other penalties 30-Sep-2024
Summary: We will not investigate this complaint about Penalty Charge Notices. It was reasonable for Ms X to use her statutory right of appeal to a tribunal.
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London Borough of Brent (24 008 986)
Statement Closed after initial enquiries Councillor conduct and standards 30-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s member conduct complaint as it is unlikely we will find fault by the Council or that any fault caused Mr X a significant injustice.
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Gateshead Metropolitan Borough Council (24 009 302)
Statement Closed after initial enquiries Planning applications 30-Sep-2024
Summary: We will not investigate this complaint about how the Council has dealt with the complainant’s planning application. This is because the complainant has the right to appeal to the Planning Inspector.
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Transport for London (24 009 355)
Statement Closed after initial enquiries Parking and other penalties 30-Sep-2024
Summary: We cannot investigate this complaint about the Authority’s enforcement of a penalty charge notice as the complainant has asked the court to consider his case.
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Hastings Borough Council (24 009 629)
Statement Closed after initial enquiries Council tax 30-Sep-2024
Summary: We will not investigate this complaint about a Council tax discount because there is a right of appeal to a Valuation Tribunal.
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London Borough of Havering (24 009 716)
Statement Closed after initial enquiries Parking and other penalties 30-Sep-2024
Summary: We will not investigate this complaint about illegal parking on Miss B’s road. This is because there is not enough evidence of fault to justify an investigation.
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Lancashire County Council (24 008 151)
Statement Closed after initial enquiries Highway repair and maintenance 30-Sep-2024
Summary: We will not investigate Mrs X’s complaint about road works and the Council’s poor communication with Mrs X. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no significant injustice, and any further investigation would not lead to a different outcome.