Summary: We cannot investigate this complaint about anti-social behaviour from a neighbouring supported accommodation unit. This is because the complaint matters are not linked to personal care support.

The complaint

1. Miss X complains about anti-social behaviour from a property, managed by the Care Provider, that accommodates people with complex needs. Miss X would like the Care Provider to take steps to prevent any further incidents of anti-social behaviour.

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The Ombudsman’s role and powers

2. We can investigate complaints about actions by adult social care providers that can be regulated by the Care Quality Commission. Such activities include giving personal care or other practical support in the place where the person lives.
3. The law defines ‘personal care and other practical support’ as ‘physical assistance (or prompting and assistance) given to a person in connection with:

• eating or drinking (including giving nutrition other than by mouth or alimentary canal); toileting (including in relation to menstruation); washing or bathing; dressing; oral care; or the care of skin, hair and nails (except for nail care provided by a chiropodist or podiatrist)’. (Health and Social Care Act 2008 (Regulated Activities) Regulations 2010)

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How I considered this complaint

4. I considered the information provided by the complainant. I considered the Ombudsman’s Assessment Code.

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Final decision

5. We have no remit to investigate Miss X’s complaint about the Care Provider because it is not linked to the provision of personal care support.

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Investigator's decision on behalf of the Ombudsman