Decision search
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Knowsley Metropolitan Borough Council (24 011 970)
Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Oct-2024
Summary: We will not investigate this complaint about an overpayment of housing benefit the Council is asking Mrs X to pay back. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Mrs X was informed of her legal right to appeal to the specialist tribunal that deals with housing benefit appeals if she disagrees with the creation of the overpayment and it would have been reasonable to expect her to appeal.
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London Borough of Harrow (24 007 972)
Statement Closed after initial enquiries Transport 15-Oct-2024
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to renew her Blue Badge. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Barnet (24 008 160)
Statement Closed after initial enquiries Homelessness 15-Oct-2024
Summary: We will not investigate this complaint about the Council’s response to a pest infestation in temporary accommodation. There is insufficient evidence of fault which would warrant an investigation.
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Central Bedfordshire Council (24 007 827)
Statement Closed after initial enquiries Child protection 15-Oct-2024
Summary: We will not investigate this complaint about the Council’s actions when substantiating an allegation involving Mrs X and her husband. The complaint is late and there is no good reason to exercise discretion to investigate it now.
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Crawley Borough Council (24 007 859)
Statement Closed after initial enquiries Private housing 15-Oct-2024
Summary: We will not investigate this complaint about payments the Council has offered to Miss X, under its Deposit Service, for damage caused to her rental property as Miss X can seek a remedy in court.
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Leeds City Council (24 007 630)
Statement Upheld Other 15-Oct-2024
Summary: We will not investigate this complaint about the Council’s knowledge on the Nearest Relative under the Mental Health Act, and how it treated the Nearest Relative when their relative was in mental health crisis. The Council has apologised to the complainant for the distress it caused and has committed to training relevant staff. We are satisfied with the Council’s actions; it is unlikely an Ombudsman investigation would reach a different outcome.
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London Borough of Harrow (24 007 463)
Statement Closed after initial enquiries Transport 15-Oct-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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Wokingham Borough Council (24 012 343)
Statement Closed after initial enquiries Trees 15-Oct-2024
Summary: We will not investigate this complaint about the Council giving consent for a healthy tree to be felled. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Bromley (24 012 406)
Statement Closed after initial enquiries Highway repair and maintenance 15-Oct-2024
Summary: We will not investigate Mr B’s complaint that the Council has not paid him compensation after his car was scratched by an overgrown roadside tree. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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Leeds City Council (23 021 204)
Statement Upheld Special educational needs 14-Oct-2024
Summary: The Council should have considered its section 19 duty to Mr X’s child, Z, a year earlier than it did. Its failure to do so caused a period of uncertainty about what education Z should have received and later, two terms of avoidable missed provision. The Council also delayed by 38 weeks in concluding Z’s Education, Health and Care (EHC) Needs Assessment. To recognise the injustice caused, the Council has agreed to pay Mr X £3,050 and carry out service improvements.