Decision search
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Portsmouth City Council (24 002 386)
Statement Not upheld Private housing 20-Oct-2024
Summary: Miss X complained the Council failed to fulfil its duties when she reported disrepair in her private rented accommodation. She also complained about a telephone call with a Council officer. We find no fault in the Council’s decision making or in the customer service provided.
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Lancashire County Council (24 003 310)
Statement Upheld Special educational needs 20-Oct-2024
Summary: Miss X complained the Council delayed completing her child Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault because it failed to decide whether to issue Y with an EHC Plan within the statutory timescales, caused by a delay in obtaining Educational Psychologist advice. This caused a further delay in issuing Y’s final EHC Plan. The Council should make a payment to Miss X to acknowledge the distress, frustration and uncertainty this caused her.
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London Borough of Lambeth (24 005 401)
Statement Not upheld Looked after children 20-Oct-2024
Summary: We have discontinued our investigation because the Council is still considering Ms X’s complaint.
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West Sussex County Council (24 005 924)
Statement Closed after initial enquiries Direct payments 20-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision relating to a personal budget, as well as transport costs, for Miss X’s daughter’s care and support needs. It is unlikely we would find fault.
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Leicester City Council (23 000 772)
Statement Upheld Disabled facilities grants 20-Oct-2024
Summary: There was no fault in how the Council decided not to fund a ramp so Mr B could store a mobility scooter under its minor adaptations policy. However, the Council’s communication about this was at times unclear, particularly on whether council tenants can apply for a Disabled Facilities Grant (DFG). There was no fault in how it dealt with Mr B’s request for other minor adaptations.
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Surrey County Council (23 003 137)
Statement Upheld Other 20-Oct-2024
Summary: The Council was at fault for not putting in place all the provision listed in a child’s Education, Health and Care Plan following a decision from the Special Educational Needs and Disability Tribunal. This caused injustice as the child missed out on provision they should have received. To remedy the injustice caused the Council agreed to apologise, make financial payments and put in place the remaining provision.
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Isle of Wight Council (23 004 847)
Statement Not upheld Enforcement 20-Oct-2024
Summary: Mr X complained about the Council’s decision to approve a planning application for a site near his home. He also complained about its decision not to take formal enforcement action in response to his reports of breaches of planning control. We do not find fault in the Council’s actions.
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West Northamptonshire Council (24 007 348)
Statement Upheld Special educational needs 20-Oct-2024
Summary: We have upheld this complaint because the Council delayed carrying gout an Education Health and Care (EHC) needs assessment. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause. We will not investigate the Council’s decision not to issue an EHC Plan because it is reasonable for the complainant to use their right of appeal to a tribunal.
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Surrey County Council (24 007 450)
Statement Upheld Special educational needs 20-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s failure to provide an alternative education for his son, Y, when he stopped attending school. The Council has made a payment for missed education and its is unlikely we could add to the Council’s investigation. We cannot investigate the Council’s initial decision not to carry out an assessment because Mr X appealed. We will not investigate complaints about the content of the Education Health and Care plan the Council later issued because it was reasonable for Mr X to use his right of appeal to the SEND Tribunal.
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Thanet District Council (24 007 662)
Statement Closed after initial enquiries Refuse and recycling 20-Oct-2024
Summary: We will not investigate Miss X’s complaint about household waste collections. This is because an investigation would be unlikely to add anything to the Council’s response or lead to a different outcome.