Decision search
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Herefordshire Council (24 012 151)
Statement Closed after initial enquiries Leisure and culture 21-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s failure to maintain one of its green spaces. This is because the courts are better placed to consider his complaint and we could not achieve the outcome he wants.
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London Borough of Harrow (24 012 247)
Statement Closed after initial enquiries Council tax support 21-Oct-2024
Summary: We will not investigate this complaint about Council tax support because there is a right of appeal to a Valuation Tribunal.
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Cheshire East Council (24 012 491)
Statement Closed after initial enquiries Trees 21-Oct-2024
Summary: We will not investigate Mr B’s complaint about the Council’s refusal to crown or remove trees so he can effectively install solar panels. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Barnet (24 012 639)
Statement Closed after initial enquiries Other 21-Oct-2024
Summary: We will not investigate Mrs B’s complaint about the Council allowing hedges to grow too tall next to her driveway. This is because there is not enough evidence of fault to justify an investigation.
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Reading Borough Council (23 009 873)
Statement Upheld Special educational needs 20-Oct-2024
Summary: Ms C complained about the Council’s handling of her daughter’s (X) Education, Health, and Care needs assessment and the provision she received when she was unable to attend her school placement. The Council apologised to Ms C for its failure to provide X with alternative provision for a five-month period and made payment to remedy the injustice it caused. We found the Council’s remedy was appropriate, and there was either no fault on other matters complained about, or we could not consider these as Ms C exercised her appeal rights to a tribunal about the same or linked matters.
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Liverpool City Council (23 014 602)
Statement Upheld Homelessness 20-Oct-2024
Summary: Miss X complained the Council failed to review the suitability of her privately rented accommodation despite multiple requests to do so. Miss X says this has meant her and her disabled son remained in unsuitable accommodation between March 2023 and September 2024. The Council was at fault for failing to carry out a suitability review in line with the law and the homelessness code. This has caused Miss X distress, frustration and uncertainty.
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London Borough of Bexley (23 015 901)
Statement Not upheld Antisocial behaviour 20-Oct-2024
Summary: Mrs X complains the Council have unfairly dealt with reports of items in the front garden of her property under Section 215 of the Town and Country Planning Act. Mrs X says this has caused her a great deal of distress. We have discontinued investigating this complaint as Ms X has the right to appeal the notice the Council has issued to court.
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Royal Borough of Kensington & Chelsea (23 016 416)
Statement Upheld Homelessness 20-Oct-2024
Summary: Miss B says the Council failed to move her from unsuitable temporary accommodation despite agreeing to do so and failed to act on antisocial behaviour from another resident. The Council left Miss B in what it accepted was unsuitable temporary accommodation for 18 months longer than it should have and failed to follow its antisocial behaviour policy. An apology, payment to Miss B, reminder to officers and training is satisfactory remedy.
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Oldham Metropolitan Borough Council (23 017 600)
Statement Upheld Planning applications 20-Oct-2024
Summary: Mr X said the Council did not properly consider the impact of development on his home before granting planning permission. We found no fault in how the Council reached its planning decision. However, there was avoidable delay in the Council’s response to Mr X’s noise reports and its complaints handling. In addition to the apologies already given, the Council agreed to make a symbolic payment of £400 to Mr X in recognition of the frustration and avoidable time and trouble he was caused by its delays.
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Birmingham City Council (23 018 025)
Statement Upheld Disabled facilities grants 20-Oct-2024
Summary: Mr X complained the Council delayed carrying out housing adaptations to a Council owned property required to meet a family member, Mr Y’s, needs. Mr X also complained about poor communication and delayed complaints handling. The Council was at fault. It delayed progressing the major housing adaptation, communicated poorly and delayed responding to Mr X’s complaint. This caused Mr X and Mr Y an injustice. The Council has already apologised. It will also make a symbolic payment and act to improve its services.