Decision search
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Luton Borough Council (24 003 870)
Statement Closed after initial enquiries Adoption 21-Oct-2024
Summary: We have discontinued our investigation into Mrs X’s complaint about the Council’s post adoption support for her daughters. This is because, since we received the complaint, the Council has provided Mrs X with a right to review at stage three if she is still dissatisfied. Therefore, we will not investigate further.
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West Sussex County Council (24 004 236)
Statement Closed after initial enquiries Special educational needs 21-Oct-2024
Summary: We will not investigate this complaint about the special educational needs provision for the complainant’s son who has an Education, Health and Care Plan. Some of the complaint is late and there are insufficient grounds to consider it now. If Mrs X wants to challenge the content of her son’s Education, Health and Care Plan, it is a matter for a tribunal. The Council has accepted its communication and complaint handling has been poor. This is not enough to warrant an investigation by the Ombudsman.
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Stockton-on-Tees Borough Council (24 004 573)
Statement Upheld Charging 21-Oct-2024
Summary: The Council acknowledges there was a missed opportunity to explain the funding basis for the late Mr X’s care home placement and has waived the fees for the period when Mr X was deemed to be a short stay resident. That remedies any injustice arising from that complaint. There is no evidence of fault in the way the Council conducted the assessment of mental capacity.
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London Borough of Redbridge (24 005 785)
Statement Closed after initial enquiries Leisure and culture 21-Oct-2024
Summary: We will not investigate Mr X’s complaint the Council falsely accused him of illegally metal-detecting on Council-owned land. There is not enough evidence of fault to justify investigating.
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Suffolk County Council (23 002 800)
Statement Upheld Charging 21-Oct-2024
Summary: There was fault by the Council. It delayed carrying out a financial assessment which led to distress and uncertainty when the family were told of the fees owed a year later. The Council has apologised and waived the fees owed which remedies the injustice caused.
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Milton Keynes Council (23 004 517)
Statement Not upheld Safeguarding 21-Oct-2024
Summary: We will not investigate this complaint about how the Council responded to safeguarding concerns. There is not enough evidence of fault to justify our involvement.
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London Borough of Bromley (24 006 557)
Statement Closed after initial enquiries Charging 21-Oct-2024
Summary: We will not investigate Ms X’s complaint about the charges for her mother, Ms Y’s, care. There is insufficient evidence of fault to warrant an investigation.
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Devon County Council (24 007 291)
Statement Upheld Special educational needs 21-Oct-2024
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care (EHC) needs assessment. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause. We cannot investigate the Council’s previous decisions not to assess or issue a EHC Plan, because the complainant used their right of appeal to a tribunal.
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East Sussex County Council (24 007 498)
Statement Closed after initial enquiries Special educational needs 21-Oct-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education, Health and Care (EHC) process because there is insufficient evidence of fault. We cannot investigate Mrs X’s complaint that the Council’s failed to deliver the content of Y’s EHC Plan because Mrs X has appealed to a Tribunal, and the matters appealed are not separable from the complaint. We will not investigate the Council’s failure to provide full-time alternative education to her child, Y, because any injustice caused is not significant enough to warrant an investigation.
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Norfolk County Council (24 007 575)
Statement Upheld Assessment and care plan 21-Oct-2024
Summary: We will not investigate this complaint about adult social care fees. The Council has accepted fault and said what it will do to acknowledge the impact on the complainant. We are satisfied with the Council’s actions to put things right.