Decision search
Your search has 50691 results
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Derbyshire County Council (23 013 403)
Statement Upheld Child protection 21-Oct-2024
Summary: Ms X complains about the handling of child protection issues relating to her children. The Council took longer than it should to complete stages two and three of the statutory complaint process in Ms X’s case. There is no evidence of fault in its overall handling of child protection matters relating to Ms X’s children. The Council has agreed to apologise and make a payment to Ms X for the injustice caused by the complaint handling delay.
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Salford City Council (23 013 570)
Statement Upheld Special educational needs 21-Oct-2024
Summary: Mrs X complained the Council failed to provide the special educational provision set out in her child’s education, health and care plans, and handled her complaint poorly. Mrs X said there was an impact on her child of the missed education, and it caused unnecessary and avoidable distress and frustration. We find the Council at fault, and this caused injustice. The Council has agreed to make a payment to Mrs X to remedy the injustice caused.
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Wakefield City Council (23 014 342)
Statement Upheld Special educational needs 21-Oct-2024
Summary: the Council failed to ensure that a significant element of the special educational provision in Mr S’s May 2022 Education, Health and Care (EHC) Plan was delivered. The staff at Mr S’s supported living did not receive training from his teacher to embed his learning throughout his waking day. The Council failed to hold an annual review in May 2023, and may have ended Mr S’s EHC Plan 12 months earlier than necessary.
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Birmingham City Council (23 017 539)
Statement Not upheld Allocations 21-Oct-2024
Summary: There was no fault in the way the Council made its housing priority decisions.
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Swindon Borough Council (23 017 997)
Statement Closed after initial enquiries Antisocial behaviour 21-Oct-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of noise and antisocial behaviour he has experienced. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Statement Not upheld Council tax 21-Oct-2024
Summary: Mr X complained the Council will not send him information about his council tax charges in an electronic format as a reasonable adjustment because he is blind. He also complained the Council has taken money out of his benefits without his consent. He said this has caused embarrassment, financial stress, and impacted on his wellbeing. We do not find the Council at fault.
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Central Bedfordshire Council (23 019 428)
Statement Upheld Special educational needs 21-Oct-2024
Summary: Mr X said the Council failed to secure the special educational provision in W’s Education, Health and Care Plan. The Council was not at fault in how it arranged W’s education but was at fault for delaying in carrying out an annual review of W’s Plan. This caused Mr X avoidable frustration and uncertainty for which the Council will apologise and pay him £300.
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Liverpool City Council (23 019 465)
Statement Not upheld Child protection 21-Oct-2024
Summary: Mr X complained about the way the Local Authority Designated Officer considered an allegation against him. We will not investigate this complaint because there are ongoing investigations into Mr X’s conduct.
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Birmingham City Council (23 020 666)
Statement Upheld Allocations 21-Oct-2024
Summary: The Council failed to consider information Mr B provided to support his housing application which led to it wrongly deciding he did not qualify to join the housing register. The Council then delayed assessing the information after agreeing to fast track his application. As a result, Mr B was unable to bid on the housing register for around 11 months. We have recommended that the Council apologises, makes a payment to Mr B and backdates his application award date. We have also recommended service improvements.
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London Borough of Southwark (23 020 934)
Statement Closed after initial enquiries Traffic management 21-Oct-2024
Summary: We will not investigate this complaint about @.