Decision search
Your search has 57133 results
-
London Borough of Lambeth (25 031 826)
Statement Closed after initial enquiries Parking and other penalties 16-Apr-2026
Summary: We will not investigate this complaint about the Council’s failure to issue a residents parking permit. There is insufficient evidence of fault which would warrant an investigation.
-
London Borough of Croydon (25 031 860)
Statement Closed after initial enquiries Parking and other penalties 16-Apr-2026
Summary: We will not investigate this complaint about Penalty Charge Notices for alleged parking or traffic contraventions. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure.
-
Derbyshire County Council (26 001 506)
Statement Closed after initial enquiries Highway repair and maintenance 16-Apr-2026
Summary: We will not investigate Ms B’s complaint that her car was damaged when the Council re-surfaced the road outside her home. This is because it is reasonable for Ms B to pursue her compensation claim by taking the Council to court.
-
Stockport Metropolitan Borough Council (25 017 365)
Statement Closed after initial enquiries Planning applications 16-Apr-2026
Summary: We will not investigate this complaint about the way the Council dealt with Ms X’s reports of breaches of planning control and considered planning applications. We have not seen enough evidence of fault in the Council’s actions to justify an investigation. Also, it is reasonable to expect Ms X to complain to the Information Commissioner’s Officer with her concerns about the Council’s responses to her requests for information.
-
City of Wolverhampton Council (25 003 879)
Statement Not upheld Other 16-Apr-2026
Summary: Mr X complained the Council failed to properly investigate his reports of flooding to his property caused by a neighbouring development. Mr X said the Council accepted a developer’s word they complied with planning permission without independent verification. Mr X’s property was damaged, and the situation caused distress and financial strain. There was no fault in the Council’s decision-making.
-
London Borough of Lambeth (25 004 408)
Statement Upheld Special educational needs 16-Apr-2026
Summary: The Council carried out the Education, Health and Care (EHC) needs assessment without fault. The Council was at fault for failing to consider its section 19 duty after Mr X told the Council his child (Y) was not attending school. The Council has agreed to apologise and make a symbolic payment to remedy the distress, frustration and uncertainty caused.
-
Telford & Wrekin Council (25 005 574)
Statement Upheld Special educational needs 16-Apr-2026
Summary: Mrs X complains the Council has not dealt properly with her daughter Y’s education causing avoidable distress and missed provision. The Council did not ensure special educational provision was made. Y suffered loss of some special educational provision. The Council should apologise and pay Mrs X a symbolic payment.
-
West Sussex County Council (25 006 536)
Statement Upheld Special educational needs 16-Apr-2026
Summary: Mrs X complained the Council delayed issuing her daughter, Y’s, Education, Health and Care (EHC) Plan. She also complained the Council failed to pay for provision, and communication and complaint handling was poor. Mrs X said this frustrated and distressed her. There was fault in the way the Council delayed repaying Mrs X for tuition, delayed issuing the EHC Plan and complaint handling was poor. This distressed and frustrated Mrs X and frustrated her right of appeal to the Tribunal. The Council agreed to apologise and make a financial payment.
-
Devon County Council (25 007 731)
Statement Upheld Special educational needs 16-Apr-2026
Summary: We found fault with the Council delaying for eight months outside the statutory timescales producing Mr X’s child’s Education, Health and Care Plan. This caused Mr X avoidable distress and frustrated his appeal rights. We also found fault with the Council failing to ensure Mr X’s child had access to suitable education from January 2025 to December 2025. The Council agreed to apologise to Mr X and pay him a symbolic financial remedy for the distress, frustrated appeal rights and for his child’s missed education.
-
Birmingham City Council (25 008 243)
Statement Not upheld Enforcement 16-Apr-2026
Summary: The complaint is about the Council planning team’s inaction about a breach of planning control. We find no fault with how the Council dealt with the breach.