Decision search
Your search has 57213 results
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Derbyshire County Council (25 016 531)
Statement Closed after initial enquiries Child protection 22-Mar-2026
Summary: We will not investigate this complaint about the Council’s response to disclosures made by the complainant’s child. This is because there is insufficient evidence of fault on the Council’s part to warrant our intervention.
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City of Wolverhampton Council (25 003 471)
Statement Upheld Other 20-Mar-2026
Summary: The Council was at fault for delay installing disability equipment in Ms X’s home. The Council agreed to apologise to Ms X and make a financial payment to remedy the distress caused. It also offered to install the disability equipment.
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London Borough of Tower Hamlets (25 003 968)
Statement Upheld Homelessness 20-Mar-2026
Summary: Miss X complained about how the Council handled her reports of disrepair in her temporary accommodation. We have found the Council at fault for its poor communication and complaint handling, failure to escalate the enforcement action against the property management agency, and delay in accepting Miss X’s review request. This fault caused Miss X distress, uncertainty and frustration. The Council has agreed to apologise, make a symbolic payment and complete the suitability review.
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North Yorkshire Council (25 004 719)
Statement Upheld Special educational needs 20-Mar-2026
Summary: The Council was at fault for the delay in completing Mr Y’s needs assessment and Ms X’s carers assessment. It was also at fault for poor communication. The Council has agreed to apologise to Ms X for the frustration and uncertainty this caused and offer to complete new assessments. There was no evidence of faut in the support it offered Ms X with Mr Y’s benefits.
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Epping Forest District Council (25 006 004)
Statement Not upheld Other 20-Mar-2026
Summary: Miss X complained the Council failed to ensure a neighbour removed Japanese knotweed from the field behind her home and delayed dealing with this matter. Miss X said this caused her distress and uncertainty. The Council was not at fault.
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Isle of Wight Council (25 007 315)
Statement Upheld Special educational needs 20-Mar-2026
Summary: Mrs X complained the Council did not provide her child, Y, with all the provision set out in his Education, Health and Care Plan which included Speech and Language Therapy. Mrs X also complained about the Council’s delays with completing the annual review process of Y’s Plan. There were faults by the Council which caused injustice to Y and Mrs X. The Council has agreed to apologise and make payments to remedy the injustice caused. It will also finalise and publish its Personal Education Budgets Policy.
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London Borough of Havering (25 008 566)
Statement Not upheld Antisocial behaviour 20-Mar-2026
Summary: There was no fault by the Council, in this complaint about anti-social behaviour. This is because the complainant had not made a substantive report about anti-social behaviour before submitting a formal complaint.
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Hampshire County Council (25 009 153)
Statement Closed after initial enquiries Other 20-Mar-2026
Summary: We cannot investigate Mr X’s complaint that the Council restricted his access to his children at school. This is because he is taking his complaint to court.
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Buckinghamshire Council (25 009 207)
Statement Upheld Special educational needs 20-Mar-2026
Summary: The Council was at fault because of a delay in completing the education, health and care needs assessment process for the complainant’s son. This was an example of service failure, rather than maladministration, because it was caused by a shortage of available educational psychologists. The Council has agreed to offer the complainant a financial remedy to reflect her distress at the delay.
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North Yorkshire Council (25 009 936)
Statement Closed after initial enquiries Planning applications 20-Mar-2026
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because there is not enough evidence of fault to justify investigating.