Decision search
Your search has 57213 results
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London Borough of Merton (25 021 600)
Statement Upheld School admissions 25-Mar-2026
Summary: We found fault on Mrs Y’s complaint about the appeal panel’s failure to properly consider her appeal against the Council’s decision, acting as admission authority, to reject her application for her daughter to transfer to another school. There was a failure to show the appeal was properly decided. The decision letter failed to explain the reason for the decision. The Council agreed to send a written apology, arrange a new appeal hearing with a different panel, and provide guidance to the clerk to the panel.
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Statement Closed after initial enquiries School admissions 25-Mar-2026
Summary: We will not investigate this complaint about an unsuccessful Infant Class Size appeal for a school admission. This is because we are unlikely to find fault with the Council’s appeal process.
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Jewish Community Secondary School (25 023 242)
Statement Closed after initial enquiries School admissions 25-Mar-2026
Summary: We will not investigate this complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault.
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North Yorkshire Council (25 026 994)
Statement Closed after initial enquiries Other 25-Mar-2026
Summary: We will not investigate Mr X’s complaint alleging his personal data was breached by the Council. This is because his complaint is better addressed by another body.
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North West Leicestershire District Council (25 027 847)
Statement Closed after initial enquiries Councillor conduct and standards 25-Mar-2026
Summary: We will not investigate how the Council handled Mr X’s councillor conduct complaint. Mr X wishes to complain anonymously but we will not proceed on that basis.
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Birmingham City Council (25 028 024)
Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Mar-2026
Summary: We will not investigate this complaint about a housing benefit overpayment because there was a right of appeal to a tribunal and the matter is out of time.
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Herefordshire Council (25 028 986)
Statement Closed after initial enquiries Councillor conduct and standards 25-Mar-2026
Summary: We will not investigate how the Council dealt with Mr X’s complaint about the conduct of a councillor as it is unlikely we will find fault by the Council.
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Central Bedfordshire Council (25 030 162)
Statement Closed after initial enquiries Refuse and recycling 25-Mar-2026
Summary: We will not investigate Mr B’s complaint about a missed refuse collection. This is because Mr B has not suffered a significant injustice which would justify our involvement.
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Essex County Council (25 030 292)
Statement Closed after initial enquiries Highway repair and maintenance 25-Mar-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged after hitting a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Mid Devon District Council (25 031 422)
Statement Upheld Council tax 25-Mar-2026
Summary: We have upheld Ms Y’s complaint about the Council’s pursuit of council tax debts. The Council have agreed to a suitable remedy.