Decision search
Your search has 57213 results
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Manchester City Council (25 017 342)
Statement Closed after initial enquiries Antisocial behaviour 25-Mar-2026
Summary: We will not investigate Ms X’s complaint about how the Council responded to her reports of anti-social behaviour because there is insufficient evidence of fault. We will not investigate Ms X’s complaint about delays and poor communication because the Council already apologised, and an investigation is unlikely to achieve anything further. We will not investigate the Council’s complaints handling because the tests in our Assessment Code were not met.
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Peterborough City Council (25 017 353)
Statement Closed after initial enquiries Child protection 25-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to consider her complaint about its children’s services. This is because there is not enough evidence of fault by the Council. We therefore cannot question the outcome.
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Kent County Council (25 017 435)
Statement Closed after initial enquiries Traffic management 25-Mar-2026
Summary: We will not investigate this complaint about how the Council managed traffic congestion on a road near Mr X’s house. This is because Mr X has not suffered significant personal injustice.
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Kirklees Metropolitan Borough Council (25 017 543)
Statement Upheld Council tax 25-Mar-2026
Summary: We will not investigate this complaint about Council tax delay because the matter has been remedied.
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London Borough of Waltham Forest (25 017 558)
Statement Closed after initial enquiries Planning applications 25-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of a planning application because it is unlikely an investigation would find fault with the Council’s actions.
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Cherwell District Council (25 017 581)
Statement Closed after initial enquiries Trees 25-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s involvement in works done by a neighbour during a development near his tree, and how it dealt with his complaint. There is not enough evidence of fault by the Council, nor sufficient significant personal injustice to Mr X caused by the Council, to warrant us investigating. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint. We also cannot achieve the outcome Mr X seeks.
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Rochdale Metropolitan Borough Council (25 017 756)
Statement Closed after initial enquiries Planning applications 25-Mar-2026
Summary: We will not investigate this complaint about the way the Council dealt with a planning application for a mobile phone mast. There is not enough evidence of fault by the Council to warrant investigation.
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London Borough of Barnet (25 017 774)
Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s pursuit of a housing benefit overpayment. We cannot question whether Miss X is liable for the overpayment, and the delay in pursuing the debt did not cause sufficient injustice to warrant an investigation.
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West Sussex County Council (25 017 936)
Statement Closed after initial enquiries Rights of way 25-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to repair a handrail along a public footpath. Mr X has not suffered a significant personal injustice which would warrant our involvement and, in any case, there is no worthwhile outcome achievable by our involvement.
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London Borough of Harrow (25 017 976)
Statement Closed after initial enquiries Street furniture and lighting 25-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s placement of a bollard on the highway verge. There is not enough evidence of fault to warrant our involvement and in any case, we cannot achieve the outcome Mr X seeks.