Decision search
Your search has 51593 results
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Bolsover District Council (23 020 164)
Statement Closed after initial enquiries Other 14-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council not making adaptations to his property in line with the recommendations of an occupational therapist. This is because there is insufficient evidence of fault to justify our involvement.
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Essex County Council (24 000 190)
Statement Closed after initial enquiries Other 14-Aug-2024
Summary: We will not investigate this complaint about land status as ultimately this is a matter for the courts, and we cannot achieve the outcome the complainant seeks.
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London Borough of Tower Hamlets (24 000 334)
Statement Closed after initial enquiries Parking and other penalties 14-Aug-2024
Summary: We cannot investigate Mr X’s complaint about the Council’s lack of parking enforcement on his housing estate. This is because the law does not allow us to investigate complaints about the Council’s management of social housing.
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Shropshire Council (24 000 454)
Statement Upheld Special educational needs 14-Aug-2024
Summary: Miss X complained the Council failed to provide suitable full time alternative education for her son from October 2023. In response to Miss X’s complaints about this the Council accepted fault and that it did not do enough to ensure a suitable education was provided. A suitable remedy is agreed to acknowledge this loss of education provision.
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Birmingham City Council (23 017 968)
Statement Upheld Special educational needs 14-Aug-2024
Summary: Ms D complains the Council failed to provide enough evidence her son was receiving all the provision set out in his Education, Health, and Care plan in his school. We found fault by the Council for its failure to recognise Y’s communications book was not available to him and direct the school to ensure he had access to it. There was no fault on other matters complained about. The Council should apologise and make payment to acknowledge the injustice this caused Ms D.
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Birmingham City Council (23 016 990)
Statement Not upheld Special educational needs 14-Aug-2024
Summary: Ms D complains the Council failed to provide enough evidence her son was receiving all the provision set out in his Education, Health, and Care plan in his school. We found no fault in the way the Council considered and investigated Ms D’s concerns about the school’s delivery of X’s special educational needs provision.
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London Borough of Barking & Dagenham (23 017 287)
Statement Upheld Allocations 14-Aug-2024
Summary: Mr X complained the Council allocated his family a property which is unsuitable for their medical needs. Mr X says his parents’ physical and mental health have deteriorated due to their current living conditions. We have found the Council at fault. To remedy the injustice caused the Council has agreed to apologise, make a symbolic payment and ensure all necessary equipment is in full working order before allocating properties in future.
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London Borough of Havering (23 015 210)
Statement Not upheld Charging 14-Aug-2024
Summary: Mr X complains the Council failed to provide him and Ms Y with information about possible charges for her residential care leading to a debt causing distress. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.
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London Borough of Newham (23 014 449)
Statement Upheld Private housing 14-Aug-2024
Summary: Ms X complained about the way the Council handled her request for housing assistance and how it responded to her concerns about the condition of her property. As a result, Ms X lived in a property with repair issues and this impacted her health. We have found the Council at fault for delays in assisting Ms X following her approach for homeless assistance but we have not found the Council at fault for not responding to her requests for help with disrepair. The Council agreed to apologise to Ms X and pay £200 to recognise the uncertainty caused.
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London Borough of Lambeth (23 010 032)
Statement Upheld Homelessness 14-Aug-2024
Summary: Ms X complained about the Council’s delays and failure to provide her with assistance to help her resolve her homelessness. The Council was at fault for failing to provide appropriate advice and assistance and for poor communication with Ms X, for not issuing decision letters or referring her to its private lettings teams and for not proactively supporting Ms X to address her housing situation. This caused Ms X uncertainty and frustration. The Council has agreed to apologise, make a payment to Ms X and provide staff training/guidance.