Decision search
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Wokingham Borough Council (23 013 538)
Statement Upheld Special educational needs 22-Aug-2024
Summary: Ms X complains the Council has failed to properly communicate with her about her child’s education and provision in her Education, Health and Care Plans and it has failed to provide her with a suitable education. The Council is at fault and this caused injustice. The Council has agreed to our recommendations to provide an adequate remedy for the loss of education caused by delays in providing additional funding and avoidable distress.
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North Yorkshire Council (23 015 223)
Statement Upheld Special educational needs 22-Aug-2024
Summary: Mrs X complains the Council did not provide her with any documentation or communication after the annual review of her child’s education, health and care plan. The Council acknowledges it has missed statutory timescales and it has agreed to our recommendations to adequately remedy the significant injustice to the family.
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Oxfordshire County Council (23 015 559)
Statement Upheld Special educational needs 22-Aug-2024
Summary: Ms X complained the Council failed to review and amend her son, Mr G’s, Education, Health and Care (EHC) Plan in line with the statutory guidance. Also that it did not arrange a suitable college placement, did not provide funding for free school meals while Mr G did not have a suitable placement and failed to provide appropriate remedies after it upheld some of her complaint. The Council was at fault in failing to review Mr G’s EHC Plan in line with the guidance which resulted in Mr G being without a college placement between September 2023 and February 2024. The Council will make a payment to Mr G to recognise the education he lost and make service improvements.
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Crawley Borough Council (23 016 945)
Statement Upheld Enforcement 22-Aug-2024
Summary: Mr X complained about the Council’s failure to deal with his report of unauthorised development that interfered with the enjoyment of his home. We found avoidable delay by the Council, which it agreed to apologise for, but the delay did not affect the outcome of its planning enforcement investigation.
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Birmingham City Council (23 017 755)
Statement Not upheld School transport 22-Aug-2024
Summary: Mrs X complains the Council has not properly dealt with an application for transport assistance for her son Y. The Council is not at fault.
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Essex County Council (23 019 599)
Statement Upheld Special educational needs 22-Aug-2024
Summary: Mrs Z, an advocate, complained on behalf of Miss X about the Council’s delay in reimbursing the costs she incurred educating her son, Y. We find the Council at fault for failing to keep proper records and for delaying the payment. This caused Miss X uncertainty, distress, and led to her falling into debt. The Council has offered to apologise and make a suitable payment to Miss X.
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North Norfolk District Council (23 000 630)
Statement Upheld Refuse and recycling 22-Aug-2024
Summary: We will not investigate Mr X’s complaint that the Council persistently failed to collect his bin. We are satisfied with the actions the Council has taken or intends to take. Mr X’s other complaints are new and the Council should be given the opportunity to investigate and reply.
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Kent County Council (24 002 138)
Statement Upheld Special educational needs 22-Aug-2024
Summary: Mrs X complained the Council delayed completing two annual reviews of her daughter’s (Y) Education, Health and Care (EHC) plan. The Council failed to decide whether to maintain, amend or discontinue Y’s EHC plan within timescales following the annual review meeting. The Council agreed to make payments to Mrs X to recognise the distress, frustration and uncertainty caused.
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Worcestershire County Council (24 004 588)
Statement Upheld Special educational needs 22-Aug-2024
Summary: We will not investigate this complaint about delay in the Council issuing a personal budget payment for Mr X’s child. This complaint does not meet the tests in our Assessment Code. The Council has already apologised and explained what will do to improve. Further investigation by us could not achieve a different outcome.
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Essex County Council (24 004 599)
Statement Upheld Special educational needs 22-Aug-2024
Summary: We will not investigate Ms X and Mr Y’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Ms X and Mr Y and pay them £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.