Decision search
Your search has 54124 results
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Essex County Council (25 006 439)
Statement Closed after initial enquiries Safeguarding 09-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to act on safeguarding concerns about Miss X’s late grandmother. The Council has already acknowledged it missed opportunities to escalate those concerns and committed to improving its safeguarding strategies. Further investigation is unlikely to achieve anything more.
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Liverpool City Council (25 006 595)
Statement Closed after initial enquiries Child protection 09-Oct-2025
Summary: We will not investigate Mr Y’s complaint about the Council’s response to his safeguarding referral. This is because there is not enough evidence of fault to justify investigation.
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London Borough of Harrow (25 006 643)
Statement Closed after initial enquiries Other 09-Oct-2025
Summary: We will not investigate Miss X’s complaint about being issued a Fixed Penalty Notice for littering. This is because Miss X can raise a defence against the issuing of the notice in court if she considers it was incorrectly issued and wants to challenge it. The data issue Miss X raised is best considered by the Information Commissioner’s Office.
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Surrey County Council (25 007 010)
Statement Closed after initial enquiries Child protection 09-Oct-2025
Summary: We will not investigate Mr X’s complaint the Council provided misleading and biased reports to the court in relation to his child. An absolute and permanent bar prevents us from considering anything the Council has produced for the court. It would be reasonable for Mr X to report any current safeguarding concerns to the council where his child now lives or to return to court if he wants to challenge the existing care arrangements.
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Cheshire East Council (25 007 557)
Statement Closed after initial enquiries Child protection 09-Oct-2025
Summary: We will not investigate this complaint about the actions of a social worker and the Council’s refusal to change the social worker. There is not enough evidence of fault in the Council’s actions to warrant our further involvement.
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London Borough of Richmond upon Thames (25 007 806)
Statement Upheld Council tax 09-Oct-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her council tax reductions and single person’s discount. This is because, at our invitation, the Council agreed to make a symbolic payment to Miss X. We consider this a suitable remedy.
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Royal Borough of Kensington & Chelsea (25 007 976)
Statement Upheld Allocations 09-Oct-2025
Summary: We have decided not to investigate Ms X’s complaint the Council delayed assessing her housing register application. The Council has upheld the complaint and has agreed to remedy Ms X’s injustice by way of an apology and payment of £100. Further investigation by us would not be proportionate.
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Bournemouth, Christchurch and Poole Council (23 013 616)
Statement Upheld Housing benefit and council tax benefit 09-Oct-2025
Summary: The Council was at fault when it stopped Mr X’s housing benefit in March 2018. The Council subsequently reversed its March 2018 decision. The Council has apologised and this is a suitable remedy for the impact of this fault. The Council was not at fault for the advice given to Mr X in 2018 to apply for universal credit based on the circumstances at that time.
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Stevenage Borough Council (25 008 392)
Statement Closed after initial enquiries Other 09-Oct-2025
Summary: We will not investigate Miss X’s complaint about the Council’s actions in relation to her market stall. This is because we could not add to any previous investigation by the Council.
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London Borough of Hillingdon (25 008 876)
Statement Closed after initial enquiries Council tax 09-Oct-2025
Summary: We will not investigate this complaint about a council tax reduction decision. This is because it is reasonable to expect Ms X to have appealed to the Valuation Tribunal.