Decision search
Your search has 54124 results
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Rotherham Metropolitan Borough Council (25 002 600)
Statement Upheld Other 09-Oct-2025
Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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Wiltshire Council (25 005 677)
Statement Upheld Charging 09-Oct-2025
Summary: We will not investigate this complaint about an error in the Council’s bill for Mr X’s father’s care fees. This is because the Council has accepted its error, provided an explanation and apologised under its own complaints procedure. We would not achieve more than this if we were to investigate.
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Bristol City Council (25 006 171)
Statement Closed after initial enquiries Managing council tenancies 09-Oct-2025
Summary: We cannot investigate this complaint about the Estates Management Team’s handling of Mrs X’s concerns about a council housing tenant. The law bars us from investigating the Council’s actions as a provider of social housing.
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Statement Closed after initial enquiries Private housing 09-Oct-2025
Summary: We will not investigate this complaint about the Council’s response after Mr X reported disrepair and hazards at the property he rents. This is because there is insufficient evidence of fault by the Council.
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Brighton & Hove City Council (25 006 292)
Statement Closed after initial enquiries Parking and other penalties 09-Oct-2025
Summary: We will not investigate this complaint about a lack of parking enforcement on his road. This is because Mr X’s injustice lies in his occasional inability to park on the road and we could not say this was the result of any actions or fault by the Council.
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London Borough of Hammersmith & Fulham (25 004 103)
Statement Closed after initial enquiries Private housing 09-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of a disrepair issue at Ms X’s privately rented accommodation as there is insufficient remaining injustice caused to her from the alleged Council fault and we can achieve no meaningful outcome.
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London Borough of Hounslow (25 004 334)
Statement Closed after initial enquiries Other 09-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to keep him informed of matters involving his children. Our involvement could not add to the response and apology the Council has already provided. Another body is better placed to consider Mr X’s concerns about the way the Council processed his request for personal data.
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Lancashire County Council (25 005 085)
Statement Closed after initial enquiries Charging 09-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to include a 50% share in a property as capital when completing a financial assessment. There is not enough evidence of fault to justify investigating.
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North Yorkshire Council (25 005 434)
Statement Closed after initial enquiries Other 09-Oct-2025
Summary: We will not investigate this complaint about Mr X’s business rates. This is mainly because investigation would be unlikely to find fault on the central point.
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Essex County Council (25 005 571)
Statement Upheld Special educational needs 09-Oct-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.