Decision search
Your search has 50691 results
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West Lancashire Borough Council (24 004 307)
Statement Not upheld Allocations 25-Nov-2024
Summary: Ms B complained about the way the Council dealt with her homelessness application. She complained the Council were wrong not to give her a priority banding for allocations. We found the Council was not at fault for how it made its decisions.
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Royal Borough of Kensington & Chelsea (24 004 591)
Statement Closed after initial enquiries Noise 25-Nov-2024
Summary: We will not investigate this complaint about complaint about noise nuisance since 2022. The complaint is late. We have seen no reason why the complainant could not have come to use much sooner.
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Reading Borough Council (24 008 148)
Statement Upheld Friends and family carers 25-Nov-2024
Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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Kent County Council (24 008 415)
Statement Upheld School transport 25-Nov-2024
Summary: Ms X complained that the Council delayed in agreeing to pay a personal travel budget for her child’s transport to school and delayed in making agreed back payments. We found the Council delayed in agreeing to pay a personal travel budget. However, we were satisfied with the action it took to resolve the matter.
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Havant Borough Council (24 008 954)
Statement Closed after initial enquiries Planning applications 25-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council not properly notifying of a footpath and cycle link path between a new development and his road. There is not enough evidence of fault in the Council’s planning processes which may have altered the planning outcome to warrant us investigating. Investigation of the notification process would not lead to a different outcome. Even if there was fault, there is insufficient significant personal injustice caused by the matters complained of to justify us investigating. We also cannot achieve the outcome Mr X wants from his complaint.
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West Berkshire Council (24 008 996)
Statement Closed after initial enquiries Council tax 25-Nov-2024
Summary: We will not investigate this complaint about the Council’s handling of council tax matters in relation to a property rented by Mr X. This is because the tests in our Assessment Code are not met and, in relation to his own liability for council tax, he had appeal rights to the Valuation Tribunal which places the complaint outside our jurisdiction.
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Peterborough City Council (24 010 156)
Statement Closed after initial enquiries Child protection 25-Nov-2024
Summary: We will not investigate Mr X’s complaint about how the Council handled child protection action relating to his family. This is because there is not enough evidence of injustice to warrant investigation and we could not achieve the outcome Mr X wants.
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London Borough of Redbridge (24 010 265)
Statement Upheld Housing benefit and council tax benefit 25-Nov-2024
Summary: We will not investigate this complaint about the Council’s delay in reviewing the complainant’s entitlement to housing benefit, as well as her dissatisfaction with its entitlement decision about this and council tax reduction. This is because the complainant could reasonably ask for a review and appeal in respect of the substantive issues complained about.
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City of Bradford Metropolitan District Council (24 009 930)
Statement Upheld Other 25-Nov-2024
Summary: We will not investigate Miss X’s complaint that the Council delayed in responding to her complaint at stage two of the children’s statutory complaints procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
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London Borough of Brent (24 010 036)
Statement Closed after initial enquiries Homelessness 25-Nov-2024
Summary: We will not investigate this complaint about Mrs X’s housing. We cannot reasonably expect to reach a clear enough view now about events dating back over 20 years. On the more recent events, any investigation would not achieve what Mrs X wants.