Decision search
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Hertfordshire County Council (24 010 090)
Statement Closed after initial enquiries Special educational needs 25-Nov-2024
Summary: We will not investigate this complaint about the education provision in place for Mrs X’s child. This is because she used her right of appeal to the SEND Tribunal.
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Leicestershire County Council (24 010 101)
Statement Closed after initial enquiries Special educational needs 25-Nov-2024
Summary: We will not investigate this complaint about the Education, Health and Care Plan process for the complainant’s child. The Council has offered a suitable remedy and an investigation would not achieve anything more. We will not look at the Council’s complaint handling as a standalone issue.
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Bracknell Forest Council (24 009 657)
Statement Closed after initial enquiries Parking and other penalties 25-Nov-2024
Summary: We will not investigate this complaint about parking provision because there is not enough evidence of fault to justify investigating.
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Northumberland County Council (24 009 808)
Statement Closed after initial enquiries Fostering 25-Nov-2024
Summary: We will not investigate Mr X’s complaint about financial support provided to him as a Special Guardian because the complaint is late and there is no good reason to our exercise discretion. There is also no evidence the Council is at fault for offering different support to foster and kinship carers.
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Spelthorne Borough Council (24 009 822)
Statement Closed after initial enquiries Homelessness 25-Nov-2024
Summary: We will not investigate this complaint about emergency accommodation and disrepair in temporary accommodation. This is because there is insufficient evidence of fault by the Council and because personal injury claims are for the courts.
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Central Bedfordshire Council (24 009 895)
Statement Closed after initial enquiries Other 25-Nov-2024
Summary: We will not investigate Mr X’s complaint that the Council’s actions led to a breach of a child arrangement order. This is because an investigation would not lead to any further findings or outcomes.
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Essex County Council (24 009 912)
Statement Closed after initial enquiries Domiciliary care 25-Nov-2024
Summary: We will not investigate this complaint about adult social care at home. The Council explains it cannot agree to change care workers because of their nationality or language spoken. There is not enough evidence of fault by the Council, and it is unlikely an Ombudsman investigation would reach a different outcome.
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Surrey County Council (24 010 336)
Statement Closed after initial enquiries Special educational needs 25-Nov-2024
Summary: We will not investigate this complaint about the Education, Health and Care Plan process for the complainant’s child. This is because the complainant has used their right of appeal to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.
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Worcestershire County Council (24 009 259)
Statement Closed after initial enquiries Councillor conduct and standards 25-Nov-2024
Summary: We will not investigate Mr X’s complaint about the actions of a Councillor. There is no significant injustice and, in any case, the Council have already considered Mr X’s complaint and further investigation would not lead to a different outcome.
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Suffolk County Council (24 009 327)
Statement Upheld Special educational needs 25-Nov-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.