Decision search
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Sandwell Metropolitan Borough Council (24 012 695)
Statement Closed after initial enquiries Allocations 26-Nov-2024
Summary: We will not investigate this complaint about an unsuccessful housing application. This is because the Council has re-opened the application and will reconsider it.
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Birmingham City Council (24 010 865)
Statement Closed after initial enquiries Special educational needs 25-Nov-2024
Summary: We will not investigate Miss X’s complaint about delay in her son’s Education Health and Care Plan annual review. This is because we cannot investigate delay by her son’s school in arranging the annual review meeting and I have seen nothing to show any fault by the Council caused Miss X or her son significant injustice.
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Rotherham Metropolitan Borough Council (23 010 897)
Statement Not upheld Assessment and care plan 25-Nov-2024
Summary: Ms C complains the Council has not properly assessed her care needs and provided support to meet her needs. There is no fault in the way the Council assessed Ms C. Ms C refused services because of care charges and alternative support. The Council is therefore also not responsible for failing to provide support.
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Stockton-on-Tees Borough Council (23 012 842)
Statement Upheld Special educational needs 25-Nov-2024
Summary: Miss X complained the Council delayed identifying a special school place for her child, Y, which led to them missing education. Miss X also complained the Council failed to provide Y with suitable school transport. We cannot investigate Miss X’s concerns about Y’s education because she had a right of appeal to the special educational needs and disabilities (SEND) tribunal about Y’s school placement. We have ended this investigation about Y’s school transport. The Council has put in place service improvements, the injustice is not significant enough to justify our involvement and there is nothing worthwhile we can achieve by pursuing this matter further.
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London Borough of Hillingdon (23 014 083)
Statement Upheld Allocations 25-Nov-2024
Summary: Mr X complains about how the Council has responded to his request for a review of his housing register priority banding. He says it has not appropriately considered his medical evidence and failed to respond to his correspondence. He also complains about poor complaints handling. Mr X says this has caused him frustration and distress. We have found fault in the actions of the Council for delay in actioning Mr X’s review request, reviewing and responding to correspondence and responding to his complaint. The Council has agreed to write to Mr X to apologise, pay him a financial payment and complete service improvements.
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Statement Upheld Assessment and care plan 25-Nov-2024
Summary: Mrs X complained about a failure to properly plan her son’s post-discharge care under section 117 of the Mental Health Act 1983. We found fault by the Council and the Trust for failings in their care planning. This led to avoidable uncertainty about whether Mrs X’s son may have missed out on effective support which could have prevented a deterioration in his mental health. We recommend that the Council and the Trust apologise, make symbolic payments and take steps to improve their services.
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Somerset NHS Foundation Trust - Musgrove Park Hospital (23 014 652a)
Statement Upheld Mental health services 25-Nov-2024
Summary: Mrs X complained about a failure to properly plan her son’s post-discharge care under section 117 of the Mental Health Act 1983. We found fault by the Council and the Trust for failings in their care planning. This led to avoidable uncertainty about whether Mrs X’s son may have missed out on effective support which could have prevented a deterioration in his mental health. We recommend that the Council and the Trust apologise, make symbolic payments and take steps to improve their services.
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NHS Somerset Integrated Care Board (23 014 652b)
Statement Not upheld Mental health services 25-Nov-2024
Summary: Mrs X complained about a failure to properly plan her son’s post-discharge care under section 117 of the Mental Health Act 1983. We found fault by the Council and the Trust for failings in their care planning. This led to avoidable uncertainty about whether Mrs X’s son may have missed out on effective support which could have prevented a deterioration in his mental health. We recommend that the Council and the Trust apologise, make symbolic payments and take steps to improve their services.
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Kent County Council (23 016 096)
Statement Upheld Special educational needs 25-Nov-2024
Summary: Miss B complained the Council failed to deal with her son’s Education, Health and Care Plan within the legal timescales when she moved to its area. She says the Council failed to reassess her son as agreed, and it has failed to provide him with the specialist educational provision in his Education, Health and Care Plan. The Council was at fault for its delay in dealing with Miss B’s son’s Education, Health and Care Plan. It was also at fault for its communication with Miss B about the reassessment, and for its failure to secure some of the special educational provision in the Plan. The Council has agreed to our recommendations to address the injustice caused by fault.
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London Borough of Southwark (23 018 603)
Statement Upheld Homelessness 25-Nov-2024
Summary: Ms D says the Council failed to assess her household’s housing priority correctly. We have found evidence of fault by the Council and uphold the complaint. The Council has agreed to the recommended actions.