Decision search
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Wyre Forest District Council (24 001 627)
Statement Upheld Homelessness 17-Dec-2024
Summary: The Council's delay providing Miss X with interim accommodation when she was homeless because of domestic abuse was fault. This left Miss X living with avoidable fear of further abuse for 24 days. To remedy this injustice, the Council has agreed to apologise and make a payment to Miss X. It should also act to improve its services.
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Oxfordshire County Council (24 002 176)
Statement Upheld Alternative provision 17-Dec-2024
Summary: The Council failed to arrange alternative provision for several months when Ms X’s child, Z, was no longer able to attend their school. The Council also significantly delayed finalising Z’s Education, Health and Care Plan following their annual review. The Council’s faults have caused four months of missed provision for Z and caused uncertainty and distress to Ms X. The Council has agreed to apologise, pay Ms X £1,450 and carry out service improvements.
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St Hilda's C of E High School, Liverpool (24 004 668)
Statement Not upheld School admissions 17-Dec-2024
Summary: Mrs X complained about the School admission arrangements and the way they were applied. Mrs X also complained the admission appeal panel failed to properly consider her appeal for a school place for her child, Y. The School was not at fault and the panel properly considered her appeal.
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Shropshire Council (24 004 931)
Statement Upheld Other 17-Dec-2024
Summary: Miss X complained the Council took too long to offer her child, Y, suitable respite care. The Council was at fault for not considering Miss X’s complaint through the children’s statutory complaints procedure. The Council has agreed to apologise and investigate the complaint at stage two of the statutory procedure.
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Birmingham City Council (24 005 880)
Statement Not upheld Allocations 17-Dec-2024
Summary: We have decided to stop investigating this complaint. Ms B has moved to alternative accommodation, which is the outcome she wanted, and so there is no benefit in continuing our investigation.
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London Borough of Newham (24 006 067)
Statement Upheld Transport 17-Dec-2024
Summary: Ms C complains the Council has failed to renew her Blue Badge application. The Council is at fault for delay, and failing to provide proper reasons for rejecting Ms C’s review. This has caused Ms C uncertainty about whether the Council has properly considered her review request and her time and trouble in escalating her complaint. To remedy the complaint the Council has agreed to apologise to Ms C, and make service improvements.
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London Borough of Enfield (24 007 368)
Statement Closed after initial enquiries Assessment and care plan 17-Dec-2024
Summary: We will not investigate Ms X’s complaint about a refusal to provide support for her relative, Mr Y, to move to independent living. The Council has since offered Mr Y a care act needs assessment. It is unlikely an investigation would achieve anything more.
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Devon County Council (24 007 420)
Statement Upheld Special educational needs 17-Dec-2024
Summary: Mr X complained about the Council’s delay completing Ms Y’s child, Z’s Education, Health and Care needs assessment. We find the Council at fault. This impacted Z’s education and caused distress and uncertainty for Ms Y. The Council has agreed to apologise and make a payment to Ms Y.
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London Borough of Islington (24 007 884)
Statement Not upheld Cemeteries and crematoria 17-Dec-2024
Summary: Miss X complains the Council installed a poor-quality memorial headstone. We have ended our investigation because further investigation would not achieve a worthwhile outcome.
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Dudley Metropolitan Borough Council (24 008 205)
Statement Closed after initial enquiries Assessment and care plan 17-Dec-2024
Summary: We will not investigate this complaint about changes to a person’s adult social care personal budget. The Council has correctly made its decisions based on an assessment of needs. There is no reason to expect the Council to backdate changes to a time before they were requested. There is not enough evidence of fault to justify an Ombudsman investigation.