Decision search
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London Borough of Wandsworth (23 012 555)
Statement Upheld Charging 17-Dec-2024
Summary: Mr X complained about the way the Council dealt with his aunt, Miss Y’s finances. We found fault in the Council’s failure to send a deputyship referral. We also found fault with the Council’s communication about financial information and record keeping. This caused Miss Y’s family frustration and uncertainty. The Council will apologise for this and make service improvements.
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London Borough of Southwark (23 018 397)
Statement Upheld Homelessness 17-Dec-2024
Summary: Mr X complained about the way the Council handled his application for homelessness assistance. We find no fault with how the Council assessed the suitability of Mr X’s interim accommodation. We find the Council at fault for not making timely decisions and for not communicating decisions with Mr X, causing him frustration and uncertainty. The Council has agreed to apologise to Mr X, make a payment to recognise the injustice, and act to prevent recurrence.
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Statement Upheld Alternative provision 17-Dec-2024
Summary: Miss X complained the Council failed to secure suitable education provision for her son from late 2022 to mid-2024. She said the Council had not addressed her concerns, or adapted the provision to meet her son's needs. We have found the Council at fault for failing to properly consider its section 19 duty between October 2022 and January 2023. However, on a balance of probabilities, we find this did not cause an injustice. Other parts of Miss X’s complaint, about later time periods, concern matters which are part of, connected to, or could have been part of, an appeal to the SEND Tribunal. We cannot investigate these matters. We explain why in our decision statement.
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Surrey County Council (23 020 040)
Statement Upheld Special educational needs 17-Dec-2024
Summary: Ms X complained the Council delayed issuing and fulfilling an Education, Health and Care Plan for her son, S, causing him to miss out on his education. It has also caused the family emotional and financial distress. The Council has accepted it is at fault, apologised and offered a financial remedy. The Ombudsman agrees the Council is at fault and considers the proposed remedies are in line with our guidance on remedies.
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London Borough of Newham (23 020 432)
Statement Not upheld Allocations 17-Dec-2024
Summary: Ms O complained on behalf of Ms X that the Council failed to award Ms X the correct priority under its previous housing allocations policy. Ms O said Ms X may have been able to obtain housing before the policy changed in 2022. Ms O said it caused Ms X unnecessary and avoidable distress. We do not find the Council at fault.
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Bournemouth, Christchurch and Poole Council (24 000 378)
Statement Not upheld Special educational needs 17-Dec-2024
Summary: Mr X complained the Council failed to provide his child with a suitable fulltime education. Mr X said there has been an impact of the missed education, and it has also impacted his child’s mental health. Mr X said it caused unnecessary distress. We do not find the Council at fault.
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Leeds City Council (24 002 640)
Statement Not upheld Other 17-Dec-2024
Summary: Mr B says the Council failed to investigate his concerns about the actions of a private hire operator and treated him differently and unreasonably by investigating a complaint from the private hire operator about him. There is no evidence of fault by the Council.
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Statement Not upheld Charging 17-Dec-2024
Summary: There is no evidence of fault in the way the Council has reached its decision about the disability related expenditure allowance for Mr X or explained the situation to Mr and Mrs A.
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Staffordshire County Council (24 002 728)
Statement Upheld Special educational needs 17-Dec-2024
Summary: Mrs C complained the Council did not follow statutory timeframes for completing an annual review and it communicated poorly throughout the process. We have found the Council at fault for failing to issue a final Education, Health and Care Plan following an annual review. To remedy the injustice caused, the Council has agreed to apologise to Mrs C and make a symbolic payment of £300.
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Reading Borough Council (24 002 853)
Statement Not upheld Disabled children 17-Dec-2024
Summary: Miss X complained the Council failed to provide support for her disabled child. Miss X said this impacted her mental and physical health. She said she was promised support and did not get it. We have discontinued our investigation into this complaint. This is because the Council will address this complaint through the statutory complaints procedure.