Decision search
Your search has 50710 results
-
City of York Council (24 012 803)
Statement Closed after initial enquiries Other 18-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault by the Council and the complainant has not suffered significant personal injustice from the result.
-
Essex County Council (24 012 839)
Statement Closed after initial enquiries Trees 18-Dec-2024
Summary: We will not investigate this complaint about the Council’s failure to act on the complainant’s reports of vegetation overgrowing the highway. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the Council’s actions. And further investigation is unlikely to lead to a different outcome.
-
Milton Keynes Council (24 015 004)
Statement Closed after initial enquiries Land 18-Dec-2024
Summary: We will not investigate this complaint about the Council’s response or consideration of a claim of liability, for damage to a boundary wall. This is because we cannot achieve the outcome Mrs X is seeking.
-
City of Bradford Metropolitan District Council (24 015 363)
Statement Closed after initial enquiries Other 18-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision that the complainant is ineligible for an exemption from the Clean Air Zone charge. This is because there is insufficient evidence of fault by the Council.
-
London Borough of Camden (24 015 442)
Statement Closed after initial enquiries Council tax 18-Dec-2024
Summary: We will not investigate this complaint about Council tax because there is a right of appeal to a Valuation Tribunal, the matter is out of time and partly relates to a body out of jurisdiction.
-
Cumberland Council (24 015 524)
Statement Closed after initial enquiries Other 18-Dec-2024
Summary: Mr X and Mrs Y complain about the way the Council has dealt with their requests for information. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Mr X and Mrs Y to complain to the Information Commissioner’s Office as it is better placed to investigate.
-
West Northamptonshire Council (24 015 591)
Statement Closed after initial enquiries Council tax 18-Dec-2024
Summary: We will not investigate this complaint about Council tax premiums because there is a right of appeal to a Valuation Tribunal and part of the complaint has been remedied.
-
Report Upheld Special educational needs 18-Dec-2024
Summary: Mrs X complained about the Council’s failure to provide tutoring for her child Y, when Y could not go to school, and delay approving funding for a special school place. As a result, Y was out of education until April 2024 and Mrs X could not work and experienced avoidable distress and frustration.
-
Cheshire & Wirral Partnership NHS Foundation Trust (23 010 463b)
Statement Upheld Mental health services 17-Dec-2024
Summary: We uphold Mr X’s complaint about his brother, Mr Y’s, care and treatment. There was a short break in Mr Y’s medication management. We also found Mr X was not informed about one of Mr Y’s Mental Health Act assessments. However, we have not found a significant injustice arising from these actions. There was fault with the Trust and the Council’s complaint handling, but sufficient steps have already been taken to address this.
-
Lincolnshire County Council (23 012 160)
Statement Not upheld Assessment and care plan 17-Dec-2024
Summary: There is no evidence that the Council ignored Ms X’s correspondence although the volume of contacts was difficult to manage. The care plan was produced in a timely manner which took account of some previous complaints that care plans had been rushed. Ms X successfully appealed the number of hours allocated.