Decision search
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Cumberland Council (24 005 529)
Statement Upheld Antisocial behaviour 18-Dec-2024
Summary: Miss X complains about a lack of action from the Council following its decision to issue an Abatement Notice to her neighbour. We have concluded our investigation having made a finding of fault. The evidence demonstrates excess delay in reaching a decision on what further action to take, if any. This caused Miss X an injustice and the Council has agreed to our recommendations.
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Buckinghamshire Council (24 005 555)
Statement Not upheld Special educational needs 18-Dec-2024
Summary: there is no fault in the Council’s decision to remove the tutor assigned to Ms G’s grandson. The Ombudsman cannot question decisions taken without fault.
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London Borough of Southwark (24 005 556)
Statement Upheld Assessment and care plan 18-Dec-2024
Summary: The Council identified failings in the management of Mrs Y’s care and in the way it responded to complaints about this, before the complaint came to this office, but it failed to offer an appropriate remedy for the injustice caused.
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Stockton-on-Tees Borough Council (24 006 451)
Statement Closed after initial enquiries Domiciliary care 18-Dec-2024
Summary: Mr X complained a social worker told lies about him and a relative. We will not investigate the complaint because an investigation is unlikely to find fault with the Council or achieve what Mr X wants.
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Creative Support Ltd (24 006 451a)
Statement Closed after initial enquiries Community hospital services 18-Dec-2024
Summary: Mr X complained a social worker told lies about him and a relative. We will not investigate the complaint because an investigation is unlikely to find fault with the Council or achieve what Mr X wants.
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London Borough of Wandsworth (24 006 554)
Statement Upheld Other 18-Dec-2024
Summary: Mrs X complained about the Council’s actions with a referral it received about her child, and it also falsely told her a home visit was mandatory. We are satisfied with the Council’s acknowledgement and apology with some fault it identified, and this is appropriate for the injustice caused.
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London Borough of Southwark (24 006 968)
Statement Upheld Allocations 18-Dec-2024
Summary: Miss X complained about how the Council decided what priority she should have on its housing register. The Council was at fault. This caused Miss X avoidable frustration and uncertainty for which the Council will apologise and pay her £250. It will also review the information it gives to staff and medical advisors about medical assessments.
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London Borough of Richmond upon Thames (24 007 095)
Statement Closed after initial enquiries Other 18-Dec-2024
Summary: We will not investigate Ms X’s complaint about a visit by Council officers to her home and difficulties she faced when raising her complaint. It is unlikely we could add to the Council’s investigation or reach a different outcome.
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Sefton Metropolitan Borough Council (24 007 250)
Statement Closed after initial enquiries Other 18-Dec-2024
Summary: We will not investigate this complaint about the Council’s response to a request for information and social care assessment. The Information Commissioner’s Office is best placed to deal with complaints about how organisations handle requests for information. We could not achieve a worthwhile outcome for Mr X by investigating the other matters he complains about.
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London Borough of Ealing (24 008 364)
Statement Upheld School transport 18-Dec-2024
Summary: There was fault in the way the Council considered an application and appeal for home to school transport on special educational needs/disability/mobility grounds. This casts doubt on the decision reached. The Council will apologise, hold a fresh appeal, make a time and trouble payment, and carry out service improvements.