Decision search
Your search has 50691 results
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Sefton Metropolitan Borough Council (24 013 513)
Statement Closed after initial enquiries Direct payments 16-Jan-2025
Summary: We will not investigate Mr X’s complaint the Council refused his direct payments application for a personal assistant. We would be unlikely to find fault with how the Council made its decision.
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West Lancashire Borough Council (24 013 581)
Statement Closed after initial enquiries Other 16-Jan-2025
Summary: We cannot investigate Mrs X’s complaint about the business rates she pays. This is because the Council was granted a liability order by a magistrates’ court, and we have no jurisdiction to investigate a complaint which has been subject to legal proceedings. The complaint is also made late and there is no good reason to exercise discretion and consider it now.
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Nottingham City Council (24 013 649)
Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Jan-2025
Summary: We cannot investigate this complaint about the recovery of housing benefit overpayment. This is because the complainant has used their right of appeal to a tribunal. We have no power to investigate.
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Lancashire County Council (24 011 169)
Statement Upheld Special educational needs 16-Jan-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Statement Closed after initial enquiries Council tax 16-Jan-2025
Summary: We will not investigate this complaint about the council tax empty homes premium. This because there is insufficient evidence of fault by the Council.
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Devon County Council (24 011 740)
Statement Closed after initial enquiries Safeguarding 16-Jan-2025
Summary: We will not investigate Miss X’s complaint about safeguarding and adult social care support from the Council. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient information to show Miss X is raising significant new matters different to our recent investigation and it is unlikely we could achieve a worthwhile outcome.
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Statement Upheld Special educational needs 16-Jan-2025
Summary: We will not investigate this complaint about missed special education provision for Miss X’s child. The Council has already upheld her complaint and offered Miss X a suitable remedy for the injustice to her and her child, and further investigation by us would therefore not be proportionate.
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Westminster City Council (24 012 376)
Statement Closed after initial enquiries Assessment and care plan 16-Jan-2025
Summary: We will not investigate Miss X’s complaints about decisions relating to the management of her uncle’s affairs. This is because the complaint is late and there are no good reasons why it could not have been raised with us sooner. There is also insufficient evidence of fault by the Council to justify further investigation.
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Liverpool City Council (24 012 449)
Statement Closed after initial enquiries Domiciliary care 16-Jan-2025
Summary: We will not investigate this complaint about the standard of care provided for Mr X which was arranged by the Council. The Council has already taken appropriate action to remedy the injustice caused to Mr X and it is unlikely we would achieve anything further.
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London Borough of Hammersmith & Fulham (24 012 602)
Statement Closed after initial enquiries Antisocial behaviour 16-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her complaint about noise nuisance. The Council has taken reasonable steps to investigate, before deciding to close the case. There is insufficient evidence of fault to warrant an investigation.