Decision search
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Royal Borough of Kensington & Chelsea (23 021 040)
Statement Upheld Traffic management 16-Jan-2025
Summary: Ms X complained about a Traffic Regulation Order and how the Council enforces this. Ms X said this puts her at a disadvantage as a disabled person. We do not find fault with how the Council responded to Ms X’s concerns about how it enforces the Traffic Regulation Order.
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Dudley Metropolitan Borough Council (24 000 610)
Statement Upheld Allocations 16-Jan-2025
Summary: Mr X complained about how the Council had handled his housing application. He said the Council delayed processing his request for a medical assessment; the Council failed to properly consider his medical evidence; the Council’s communication has been poor, and the Council has failed to provide him with the right support. We find the Council was at fault for the initial delay in arranging a health assessment. This caused significant distress to Mr X. The Council has agreed to apologise and make a symbolic payment to address this injustice caused by fault.
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London Borough of Bromley (24 001 450)
Statement Upheld Special educational needs 16-Jan-2025
Summary: Miss X complains the Council did not properly review her child D’s Education, Health, and Care Plan and ensure it was suitable for them. There was fault by the Council which caused avoidable distress to D and Miss X, and uncertainty about what special educational needs provision D may have missed. The Council agreed to apologise, agrees a dated action plan with Miss X of next steps for updates to D’s Education, Health, and Care Plan, and pay a financial remedy. It will also make an action plan of how it will avoid recurrence of the same faults and report this to its SEND Governance Board for monitoring.
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London Borough of Bromley (24 004 410)
Statement Closed after initial enquiries Safeguarding 16-Jan-2025
Summary: We will not investigate this complaint about the Council’s safeguarding enquiry after Mrs X passed away following an incident in a care home. There is insufficient evidence of fault by the Council.
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London Borough of Richmond upon Thames (24 006 731)
Statement Closed after initial enquiries Other 16-Jan-2025
Summary: We will not investigate Mr X’s complaint the Council damaged and lost his personal property. That is because the courts are best placed to deal with compensation claims.
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Bournemouth, Christchurch and Poole Council (24 007 867)
Statement Not upheld Child protection 16-Jan-2025
Summary: Ms X complained the Council was at fault in pursuing child protection action on a false premise causing distress to her and her son. The complaint has been properly investigated as part of the statutory complaints procedure and there is no evidence of procedural fault in that process. The Council properly considered the findings and recommendations and so the Ombudsman will not consider this matter further.
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Halton Borough Council (24 013 145)
Statement Closed after initial enquiries Traffic management 16-Jan-2025
Summary: We will not investigate this complaint about a refund of £54 in relation to the Mersey Gateway Bridge. This is because there is insufficient evidence of injustice.
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Friends of the Elderly (24 013 158)
Statement Closed after initial enquiries Residential care 16-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Care Provider not replying to his contacts about a placement for his late mother Mrs Y in one of its care homes, nor how it dealt with his complaint. There is insufficient injustice to Mr X or others to warrant an investigation. We also cannot achieve the outcomes Mr X seeks. We do not investigate Care Providers’ complaint handling where we are not investigating the core issues giving rise to the complaint.
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Lancashire County Council (24 013 426)
Statement Closed after initial enquiries Adoption 16-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision not to backdate adoption allowance for the complainant’s adopted daughter. This is because there is no evidence that the decision is flawed.
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London Borough of Lambeth (24 013 436)
Statement Closed after initial enquiries Council tax 16-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Council Tax account. This is because there is no evidence to suggest fault by the Council.