Decision search
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Staffordshire County Council (23 018 591)
Statement Not upheld Child protection 15-Jan-2025
Summary: Miss X complained about the Council’s safeguarding actions in relation to her niece. She also complained about the Council’s decision not to investigate her complaint about alleged failings in the safeguarding action it took. We found the Council was not at fault for how it handled the safeguarding report it received and Miss X’s complaint.
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Kirklees Metropolitan Borough Council (23 020 343)
Statement Upheld Alternative provision 15-Jan-2025
Summary: Miss X complained the Council failed to provide her child, Y, with a suitable full-time education when they could not attend school, delayed issuing Y’s Education, Health and Care (EHC) Plan in line with statutory timescales and handled her complaint poorly. The Council was at fault when it delayed issuing Y’s EHC Plan, failed to properly consider the education Y received between mid-February 2023 and mid-June 2024 and delayed responding to Miss X’s complaint. The Council will apologise for the uncertainty this caused Miss X, make a symbolic payment to acknowledge the distress, frustration and uncertainty caused and provide service improvements.
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Surrey County Council (24 000 853)
Statement Upheld Special educational needs 15-Jan-2025
Summary: The Council significantly delayed issuing an amended Education, Health and Care Plan for Ms X’s child, Z, following their annual review. It also significantly delayed in consulting alternative schools for Z and its communication with Ms X was poor. In recognition of the injustice caused by the faults in this case, the Council has agreed to apologise and pay Ms X £1,000. It has also agreed to take action to improve its services.
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Nottinghamshire County Council (24 000 894)
Statement Upheld Alternative provision 15-Jan-2025
Summary: Mr X complained the Council failed to properly consider its duty to provide alternative education provision for his child, Z, and failed to put in place school transport. The Council was not at fault in how it considered and later arranged alternative provision. However the Council did provide incorrect information to Mr Z through its complaint response which implied it had not properly considered its education duties to Z. The Council has agreed to apologise for the uncertainty this caused to Mr X and issue reminders to its complaints officers to prevent recurrence of the fault in future.
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Durham County Council (24 001 522)
Statement Upheld Other 15-Jan-2025
Summary: Mr X complained he was incorrectly discharged from Section 117 aftercare. We found the Trust, the Council and the ICB did not follow the relevant guidance when discharging Mr X from Section 117 aftercare. This caused uncertainty to Mr X over whether he should have received additional mental health support in the period that followed, and whether this may have prevented his health from deteriorating. The Trust, Council and ICB agreed to provide a remedy to Mr X by reassessing his Section 117 needs, and making service improvements.
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Tees, Esk & Wear Valley NHS Foundation Trust (24 001 522a)
Statement Upheld Mental health services 15-Jan-2025
Summary: Mr X complained he was incorrectly discharged from Section 117 aftercare. We found the Trust, the Council and the ICB did not follow the relevant guidance when discharging Mr X from Section 117 aftercare. This caused uncertainty to Mr X over whether he should have received additional mental health support in the period that followed, and whether this may have prevented his health from deteriorating. The Trust, Council and ICB agreed to provide a remedy to Mr X by reassessing his Section 117 needs, and making service improvements.
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NHS North East and North Cumbria ICB (24 001 522b)
Statement Upheld Mental health services 15-Jan-2025
Summary: Mr X complained he was incorrectly discharged from Section 117 aftercare. We found the Trust, the Council and the ICB did not follow the relevant guidance when discharging Mr X from Section 117 aftercare. This caused uncertainty to Mr X over whether he should have received additional mental health support in the period that followed, and whether this may have prevented his health from deteriorating. The Trust, Council and ICB agreed to provide a remedy to Mr X by reassessing his Section 117 needs, and making service improvements.
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Kingston Upon Hull City Council (24 002 053)
Statement Closed after initial enquiries Allocations 15-Jan-2025
Summary: We will not investigate Mr X’s complaint the Council refused to support him when he became homeless because there is insufficient evidence of fault to justify our involvement.
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Brighton & Hove City Council (24 002 393)
Statement Upheld Homelessness 15-Jan-2025
Summary: Mrs X complained the Council failed to advise her correctly of the rent she should have paid in her temporary accommodation. She says the Council informed her in November 2023 she had historic rent arrears and falsely claimed to have previously alerted her. Mrs X said this caused her distress and placed her in financial difficulty. She would like the Council to remove the debt. There was fault in the way the Council did not monitor the rent account and communicate this with Mrs X. This distressed Mrs X. The Council has agreed to apologise, make a financial payment and review the property affordability.
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Tameside Metropolitan Borough Council (24 003 332)
Statement Closed after initial enquiries Looked after children 15-Jan-2025
Summary: We will not investigate Miss X’s complaint the Council has failed to encourage contact between her and her looked after child. Further investigation would not lead to a different outcome.