Decision search
Your search has 54156 results
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Essex County Council (25 001 782)
Statement Upheld Special educational needs 24-Sep-2025
Summary: Mrs X complained the Council failed to adhere to the statutory timescales for the Education, Health and Care needs assessment process for her child, Y. The Council’s delay to complete the statutory process is service failure. The Council has agreed to apologise and make a symbolic payment to acknowledge the frustration and uncertainty its service failure had and continues to cause Mrs X.
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Kent County Council (25 003 323)
Statement Closed after initial enquiries Special educational needs 24-Sep-2025
Summary: We will not investigate Miss X’s complaint about how the Council has dealt with her child’s education. This is because the complaint is made late.
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Hertfordshire County Council (25 003 703)
Statement Closed after initial enquiries Disabled children 24-Sep-2025
Summary: We will not investigate Ms X complaint about the help and support her family receives for her child’s disabled needs. We are unlikely to achieve anything significantly more than the reassessment and apology the Councill has already offered.
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Oxford City Council (25 003 720)
Statement Closed after initial enquiries Disabled facilities grants 24-Sep-2025
Summary: We will not investigate Mr X’s complaint the Council will not financially compensate him after adaptations it completed to his bathroom caused a leak. As the Council has not accepted liability for the damage, the court is the appropriate body to resolve the dispute.
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Wakefield City Council (25 003 865)
Statement Closed after initial enquiries Health and safety 24-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s health and safety concerns at the workplace. There is insufficient evidence of fault which would warrant an investigation
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Nottinghamshire County Council (25 004 043)
Statement Closed after initial enquiries Child protection 24-Sep-2025
Summary: We cannot investigate X’s complaint about the conduct of Court care proceedings. We cannot achieve the aim X wishes of the return of their child to their care. And we will not investigate the Council’s decision to change a looked after child’s school without X’s consent as it is unlikely we would find fault.
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Buckinghamshire Council (25 004 527)
Statement Upheld Special educational needs 24-Sep-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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City of Bradford Metropolitan District Council (25 006 530)
Statement Closed after initial enquiries Other 24-Sep-2025
Summary: We will not investigate Ms X’s complaint about a planning application. It is reasonable for Ms X to have used her right of appeal to the Planning Inspector.
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London Borough of Ealing (25 006 628)
Statement Closed after initial enquiries Refuse and recycling 24-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council overcharging him for depositing his household waste at its recycling centre. This is because there is insufficient evidence of fault and we could not add anything more to the Council’s investigation.
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London Borough of Lambeth (25 006 822)
Statement Closed after initial enquiries Refuse and recycling 24-Sep-2025
Summary: We will not investigate Mr X’s complaint about bin issues. This is because the Council has already taken suitable action in response to Mr X’s complaint and so it does not warrant a further investigation by this office. There is nothing further we would add or recommend.