Decision search
Your search has 54157 results
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Isle of Wight Council (24 019 151)
Statement Upheld Private housing 24-Sep-2025
Summary: Mr B complained the Council delayed in taking action despite recognising category one hazards at his accommodation. We find the Council at fault for a delay in taking enforcement action when category one hazards were identified. This caused Mr B distress, frustration and uncertainty. The Council has agreed to apologise, make a symbolic payment to Mr B and complete service improvements to remedy the injustice caused by the faults identified.
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Watford Borough Council (24 019 235)
Statement Upheld Private housing 24-Sep-2025
Summary: Mrs C complained the Council acted in breach of the Homeless Code of Guidance for Local Authorities when she had served notice on her tenants. She said she experienced distress and had financial losses as a result. We found fault by the Council for causing unnecessary delays in the homelessness process for Mrs C’s tenants, and its failure to include Mrs C in the process. The Council will apologise, make payment to acknowledge the distress and uncertainty it caused her, and complete service improvement recommendations.
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London Borough of Waltham Forest (23 020 213)
Statement Upheld Allocations 24-Sep-2025
Summary: Miss W complains about the Council’s handling of her need for rehousing following alleged acts of anti-social behaviour against her. She says the Council delayed in finding her alternative housing and, once it did make her an offer, that this was unsuitable for her household’s needs. We found the Council delayed in deciding whether to offer Miss W alternative accommodation. It also failed to appropriately consider and decide the matter of suitability, as well as her request for an internal review. The Council’s fault ultimately delayed Miss W being rehoused in suitable accommodation and meant her concerns about the property offered were never considered. The Council has agreed to our recommendations to remedy the significant injustice caused.
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Sheffield City Council (24 005 834)
Statement Closed after initial enquiries Assessment and care plan 24-Sep-2025
Summary: We will not investigate this complaint about information recorded in Miss B’s care plans she says is inaccurate. Any injustice is not significant enough to justify our involvement.
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North Hertfordshire District Council (24 009 344)
Statement Not upheld Allocations 24-Sep-2025
Summary: Mr X complained the Council initially did not allow him to join its housing register, then after letting him join the housing register did not consider him for properties which had a planning restriction for local parish residents only. We have not found the Council at fault.
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Essex County Council (24 020 999)
Statement Upheld Alternative provision 24-Sep-2025
Summary: The Council was at fault for not providing suitable education to a child when they were out of school. This meant the child missed out on education they should have received. The Council agreed to apologise and make a payment for the loss of education to the child.
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London Borough of Ealing (24 022 545)
Statement Upheld Homelessness 24-Sep-2025
Summary: Miss D says the Council failed to properly inform her, and make reasonable adjustments, relating to a property viewing in 2024. I have found the Council at fault because it failed to keep records of contact with Miss D and has not evidenced that it ensured reasonable adjustments were made with a Property Agent. The Council has agreed to make service improvements and to pay Miss D redress for uncertainty.
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Bury Metropolitan Borough Council (24 022 770)
Statement Upheld Refuse and recycling 24-Sep-2025
Summary: Mr X complained about how the Council handled his waste collections. He stated on several occasions the Council failed to collect his bins, did not fully empty them, and did not return them to his property. The Council was at fault for several missed collections and for not fully emptying Mr X’s bins. It apologised to Mr X for the lack of service. We found the apology suitable to remedy Mr X’s injustice. The Council agreed to carry out further monitoring for two months to ensure Mr X’s bins are fully emptied.
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South Gloucestershire Council (24 023 212)
Statement Closed after initial enquiries Residential care 24-Sep-2025
Summary: We will not investigate this complaint about what happened to Mr X’s leg when he was being lifted in a care home. This is because we cannot achieve the outcome he wants.
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Brighton & Hove City Council (24 023 225)
Statement Closed after initial enquiries Council tax 24-Sep-2025
Summary: We will not investigate this complaint about council tax billing. Further investigation would not lead to a different outcome.