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  • London Borough of Lambeth (25 005 149)

    Statement Closed after initial enquiries Allocations 25-Sep-2025

    Summary: We will not investigate Ms X’s complaint that changes to the Council’s Housing Allocations Scheme in 2024 have unfairly affected her registration date. There is insufficient evidence of fault to warrant an investigation.

  • Leicester City Council (25 005 194)

    Statement Closed after initial enquiries School transport 25-Sep-2025

    Summary: We will not investigate this complaint about the Council’s decision to reject Mr X’s application and appeal for school transport for his child. This is because there is not enough evidence of fault by the Council to justify our involvement.

  • Leeds City Council (25 005 310)

    Statement Closed after initial enquiries Residential care 25-Sep-2025

    Summary: We will not investigate this complaint about adult social care in a care home. There is not a significant injustice to the person who complained to justify our involvement.

  • Slough Borough Council (25 005 346)

    Statement Closed after initial enquiries Private housing 25-Sep-2025

    Summary: We cannot investigate this complaint about the Council’s decision to issue a financial penalty to Mr X after he failed to comply with an improvement notice in the required timescale. This is because a Tribunal has already considered it and therefore the law says we cannot investigate.

  • Southampton City Council (25 005 597)

    Statement Closed after initial enquiries Council tax 25-Sep-2025

    Summary: We will not investigate this complaint about council tax. This is because the complaint is late, and there is not enough evidence of fault. Mrs X has already referred part of the complaint to the Information Commissioner.

  • Cheshire East Council (25 005 777)

    Statement Closed after initial enquiries Special educational needs 25-Sep-2025

    Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange a suitable school placement or alternative educational provision for her child. These matters overlap with a SEND Tribunal appeal about her child’s Education, Health and Care Plan.

  • Bristol City Council (25 005 973)

    Statement Closed after initial enquiries Allocations 25-Sep-2025

    Summary: We will not investigate this complaint about the Council’s assessment of Mrs X’s housing application because there is not enough evidence of fault by the Council to warrant our involvement.

  • Kent County Council (25 006 259)

    Statement Closed after initial enquiries Child protection 25-Sep-2025

    Summary: We will not investigate Mr X’s late complaint about the Council’s handling of his children’s case between 2021 and 2023. There are no good reasons to exercise discretion to investigate this late complaint now. The issues relate to his contact with his children which are matters for the court to consider.

  • Bury Metropolitan Borough Council (25 006 458)

    Statement Closed after initial enquiries Allocations 25-Sep-2025

    Summary: We will not investigate Mr X’s complaint that, after increasing his banding in 2025, the Council refused to backdate his priority date to when he joined its register in 2023. There is not enough evidence of fault by the Council to justify an investigation.

  • Somerset Council (25 007 364)

    Statement Closed after initial enquiries Drainage 25-Sep-2025

    Summary: We will not investigate Mr X’s complaint about the Council in relation to his property being damaged by flooding. This is because there is another body better placed to consider his complaint.

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