Decision search
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North Somerset Council (25 011 933)
Statement Closed after initial enquiries Council tax 25-Sep-2025
Summary: We will not investigate this complaint about council tax for a property that Mr X says is uninhabitable. This is because this is not a matter for the Council, and is for the Valuation Office Agency. We cannot investigate matters before Mr X’s mother’s death.
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Crawley Borough Council (25 012 483)
Statement Closed after initial enquiries Managing council tenancies 25-Sep-2025
Summary: We cannot investigate Miss B’s complaint that a tree at a Council owned property caused damage to her property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Essex County Council (25 012 596)
Statement Closed after initial enquiries Highway repair and maintenance 25-Sep-2025
Summary: We will not investigate Mrs B’s complaint that her property has been damaged by a Council-owned tree. This is because it is reasonable for Mrs B to take the Council to court.
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North Somerset Council (25 012 800)
Statement Closed after initial enquiries Council tax 25-Sep-2025
Summary: We will not investigate this complaint about a council tax credit. This is because there is not enough evidence that there was fault by the Council.
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Warwickshire County Council (24 017 210)
Statement Upheld Alternative provision 25-Sep-2025
Summary: Ms X complained the Council failed to provide suitable education for her child since September 2023. We found fault with the Council failing to provide suitable education for Ms X’s child from 22 November 2023 to 3 July 2024. The Council agreed to apologise to Ms X and pay her £3,600 for her child’s missed education. The Council also agreed to pay Ms X £150 for the avoidable distress and inconvenience the Council’s fault put her to. The Council agreed to provide guidance and training to staff about the importance of alerting the relevant department if a child’s is absent from school for more than 15 days and about timeliness in arranging Alternative Provision of education.
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Suffolk County Council (24 017 362)
Statement Upheld Disabled children 25-Sep-2025
Summary: Mr X complained about the way the Council conducted a parent carer needs assessment because its policy of not providing any funding to outcomes meant it did not offer him any practical support. We find fault with the Council’s policy and the way it carried out the assessment. This caused uncertainty and frustration to Mr X. The Council has agreed to apologise, make a symbolic payment to acknowledge the injustice, and to offer Mr X a new assessment.
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Salford City Council (24 017 889)
Statement Not upheld Council tax 25-Sep-2025
Summary: Ms X complained about how the Council has pursued her for a historic council tax debt. We do not find the Council at fault.
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Buckinghamshire Council (24 017 934)
Statement Upheld Special educational needs 25-Sep-2025
Summary: Mr X complained the Council did not provide the therapies and equipment included in his children’s Education, Health and Care Plans. We found the Council failed to secure much of that provision between January 2024 and July 2025, causing injustice to Mr X’s children in the form of lost provision and a reduced capacity to engage with other parts of their education. The Council agreed to our recommendations to apologise and make Mr X a symbolic payment to remedy this injustice. Mr X also complained that the Council should allow his children to repeat the school year. We did not find fault with the Council’s decision to refuse that request.
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Suffolk County Council (24 017 940)
Statement Upheld Other 25-Sep-2025
Summary: Mr G complained about the Council’s delays with completing his child’s, Y, Child in Need assessment and its refusal to consider his complaint under stage 2 and stage 3 of the statutory complaints procedure. There was fault by the Council for its delays in completing a Child in Need assessment for Y, but this caused no significant injustice to Y and Mr G. The Council was also at fault for its failure to complete all the Child in Need recommendations in a timely manner and its failure to properly consider Mr G’s complaint under the statutory complaints procedure which caused injustice to Y and Mr G. The Council will take action to remedy the injustice caused.
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Buckinghamshire Council (24 018 005)
Statement Upheld Special educational needs 25-Sep-2025
Summary: Mr X complained the Council did not provide the therapies and equipment included in his children’s Education, Health and Care Plans. We found the Council failed to secure much of that provision between January 2024 and July 2025, causing injustice to Mr X’s children in the form of lost provision and a reduced capacity to engage with other parts of their education. The Council agreed to our recommendations to apologise and make Mr X a symbolic payment to remedy this injustice. Mr X also complained that the Council should allow his children to repeat the school year. We did not find fault with the Council’s decision to refuse that request.