Decision search
Your search has 54157 results
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Shropshire Council (25 005 389)
Statement Closed after initial enquiries Assessment and care plan 28-Sep-2025
Summary: We will not investigate this complaint about the actions of a social worker and their alleged threat to reduce X’s care package. We could not achieve a meaningful outcome for X by investigating.
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Southend-on-Sea City Council (25 005 464)
Statement Closed after initial enquiries Other 28-Sep-2025
Summary: We will not investigate this complaint about adult social care referrals without the complainant’s knowledge. Although this was upsetting for the complainant, the Council believed it was in the best interest. It has acknowledged it would have been better to tell the complainant about this referral and has apologised for communication errors and spoken with the staff member. It is unlikely an Ombudsman investigation would achieve anything further, and the injustice does not justify our involvement.
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Salford City Council (25 005 722)
Statement Closed after initial enquiries Other 28-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s roadworks damaging his property, and noise and vehicle access issues. His complaint is a claim of private property damage only an insurer or a court can determine. It is not unreasonable for Mr X to pursue this route to get the outcome he seeks, an outcome we cannot achieve. The noise and access issues are premature as they were not part of Mr X’s Council complaint. It would not have been unreasonable for him to complain about them to the Council first, and any future complaint to us about the same issues would be late.
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London Borough of Croydon (25 006 141)
Statement Closed after initial enquiries Parking and other penalties 28-Sep-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Mr X to appeal to the Traffic Enforcement Centre and the London Tribunals.
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Shropshire Council (25 006 281)
Statement Closed after initial enquiries Child protection 28-Sep-2025
Summary: We will not investigate this complaint from Mr X about a lack of call recordings held by social services. This issue could have been reasonably raised in court.
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North Hertfordshire District Council (25 005 123)
Statement Closed after initial enquiries Homelessness 28-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s offers of unsuitable temporary accommodation and its discharge of the homelessness duty following an unsuitable offer of rented accommodation. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Redbridge (25 011 417)
Statement Closed after initial enquiries Other 27-Sep-2025
Summary: We will not investigate this complaint that the Council has failed to supply information Mr X has requested from it about its enforcement of a penalty charge notice as this is best dealt with by the Information Commissioner’s Office.
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Staffordshire County Council (25 004 114)
Statement Upheld Special educational needs 26-Sep-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment and issue an Education Health and Care plan for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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North Yorkshire Council (25 004 575)
Statement Closed after initial enquiries Special educational needs 26-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to cease to maintain an Education Health and Care plan and thereby end funding for an educational placement. The complainant has the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for her to do so.
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Cambridgeshire County Council (25 004 595)
Statement Upheld Special educational needs 26-Sep-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.