Decision search
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Hart District Council (25 012 010)
Statement Closed after initial enquiries Other 28-Sep-2025
Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint regarding flags placed on his local high street. This is because an investigation would be unlikely to result in finding fault with the Council’s actions.
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Statement Closed after initial enquiries Private housing 28-Sep-2025
Summary: We will not investigate Mr X’s complaint the Council refused to take enforcement action against his landlord. There is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Parking and other penalties 28-Sep-2025
Summary: We will not investigate Mr C’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it was reasonable for Mr C to put in an appeal to the Traffic Penalty Tribunal.
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London Borough of Redbridge (24 015 484)
Statement Upheld Enforcement 28-Sep-2025
Summary: Ms F complained on behalf of her mother that the Council failed to deal with possible breaches of planning control and building regulations by her neighbour. We found the Council failed to keep Ms F updated, causing her frustration. The Council has agreed to apologise for this. There was no fault in the way the Council decided there was no breach of planning control or in the actions it took in relation to a building control breach. There was delay and poor record keeping but this did not cause injustice to Ms F or her mother.
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London Borough of Waltham Forest (24 016 161)
Statement Upheld Special educational needs 28-Sep-2025
Summary: Mr A complained on behalf of Mr B about the Council’s decision to cease Mr B’s Education, Health and Care Plan in 2020 and failure to support him to get back into education since then. We found the Council was at fault for the delay in the Education, Health and Care Needs Assessment process from March 2024 and records keeping around its decision for additional funding for Mr B’s social care support. The Council agreed to our recommendations on what to do to remedy the injustice its faults caused to Mr B.
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London Borough of Redbridge (24 017 739)
Statement Upheld Disabled facilities grants 28-Sep-2025
Summary: Mrs Y complains about delays in the Disabled Facilities Grant (DFG) process which she says have caused significant distress. We find delay in the processing of Mrs Y’s DFG which the Council will acknowledge with an apology and a symbolic payment of £500. The Council will also progress Mrs Y’s DFG referral without further delay and create an action plan to help reduce delays in DFG processing.
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Cheshire East Council (24 017 816)
Statement Upheld Charging 28-Sep-2025
Summary: Mr X complained the Council incorrectly assessed his mother’s disability related expenditure when reviewing her financial assessment linked to care costs. We found fault because the Council applied a blanket approach to the disability related costs it would write off which it should not have done. To remedy the injustice caused, the Council has agreed to apologise to Mr X and his mother, review her financial assessment, update its charging policy and guidance and share this with relevant staff.
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Bolton Metropolitan Borough Council (24 017 836)
Statement Upheld Refuse and recycling 28-Sep-2025
Summary: Mr X complains on behalf of his Mother Ms Y, that her assisted bin collections are not being carried out. We find fault with the Council for poor communication. We have suggested a financial payment for the frustration and distress caused.
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City of Doncaster Council (24 017 977)
Statement Not upheld Alternative provision 28-Sep-2025
Summary: Mrs X complains the Council failed to properly consider its Section 19 duty towards her child, Y and provide alternative education. Mrs X also says the Councils complaints handling has been poor. Mrs X says this caused her and her family distress. We have not found fault in the actions of the Council.
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Derbyshire County Council (24 018 059)
Statement Upheld Special educational needs 28-Sep-2025
Summary: Mrs X complains the Council delayed issuing her daughter’s Education Health and Care (EHC) Plan following a review. The Council did not issue the EHC Plan within the correct timescales and did not follow its complaints procedure. Mrs X suffered uncertainty and avoidable distress and her complaint was delayed. The Council offered to pay Mrs X £500 for her time and trouble and £500 for avoidable distress. This is an appropriate remedy.