Decision search
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London Borough of Lambeth (23 020 047)
Statement Upheld Homelessness 07-Mar-2025
Summary: We have found fault with the Council for delays incurred during Ms X’s homelessness application process. This caused Ms X the injustice of living in unsuitable accommodation with her family. The Council has agreed to apologise to Ms X and pay her a financial amount to remedy the injustice.
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London Borough of Ealing (23 020 398)
Statement Not upheld Assessment and care plan 07-Mar-2025
Summary: There was no fault in the way the Council decided Ms B’s care plan and its provision of care.
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Lancashire County Council (23 021 445)
Statement Upheld School transport 07-Mar-2025
Summary: We found fault on Mr P’s complaint about the Council’s assessment of his request for free home to school transport which means his daughter will have a longer travel route to school. There was no guidance about how to assess the shortest walking route to the nearest school. Its policy could have been clearer about the assessment for deciding the nearest school and that used after this was decided. The agreed action remedies the injustice caused.
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Leicestershire County Council (24 001 615)
Statement Upheld Assessment and care plan 07-Mar-2025
Summary: We uphold Mrs X’s complaint about the way her husband, Mr X, was discharged from hospital and the care he received in a care home. We found fault with how Leicestershire County Council and Leicestershire General Hospital NHS Trust discharged Mr X. We also found fault with some aspects of Mr X’s care. As a result, Mr X did not always receive appropriate care and Mrs X was caused distress and uncertainty. The Council and the Trust will apologise to Mrs X and pay her a total of £400. The Council will also make some systemic improvements. We did not find fault with Queens Road Surgery.
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Leicester General Hospital NHS Trust (24 001 615a)
Statement Upheld Hospital acute services 07-Mar-2025
Summary: We uphold Mrs X’s complaint about the way her husband, Mr X, was discharged from hospital and the care he received in a care home. We found fault with how Leicestershire County Council and Leicestershire General Hospital NHS Trust discharged Mr X. We also found fault with some aspects of Mr X’s care. As a result, Mr X did not always receive appropriate care and Mrs X was caused distress and uncertainty. The Council and the Trust will apologise to Mrs X and pay her a total of £400. The Council will also make some systemic improvements. We did not find fault with Queens Road Surgery.
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Queens Road Surgery (24 001 615b)
Statement Not upheld General practice 07-Mar-2025
Summary: We uphold Mrs X’s complaint about the way her husband, Mr X, was discharged from hospital and the care he received in a care home. We found fault with how Leicestershire County Council and Leicestershire General Hospital NHS Trust discharged Mr X. We also found fault with some aspects of Mr X’s care. As a result, Mr X did not always receive appropriate care and Mrs X was caused distress and uncertainty. The Council and the Trust will apologise to Mrs X and pay her a total of £400. The Council will also make some systemic improvements. We did not find fault with Queens Road Surgery.
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North East Lincolnshire Council (24 002 470)
Statement Upheld Child protection 07-Mar-2025
Summary: We found fault on Miss D’s complaint about the way the Council dealt with allegations against her which it referred to the Local Authority Designated Officer. Minutes were not accurate and failed to show consideration of a recommendation. There was a failure to follow procedure with the initial allegation and it did not ensure she received its final decision. The agreed action remedies the injustice caused.
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Hampshire County Council (24 003 287)
Statement Upheld Special educational needs 07-Mar-2025
Summary: Miss Y complained the Council failed to hold an emergency annual review and delayed in providing alternative provision for her child, X. We have found the Council at fault for the delay in issuing the final Education, Health and Care Plan and for failing to consider its duties when X was not attending school. These faults have caused distress, frustration and uncertainty to X and Miss Y. The Council has agreed to apologise to Miss Y and make a symbolic financial payment to remedy the injustice caused.
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Royal Borough of Kensington & Chelsea (24 004 197)
Statement Upheld Homelessness 07-Mar-2025
Summary: The complainant, Mr X, complains about the significant delays by the Council in progressing his homelessness application. He also said the Council has failed to consider whether he should be placed on the housing register and delayed responding to his complaint. We find the Council was at fault for the delay in progressing his homelessness application and delay in responding to his complaint. This caused significant distress to Mr X. The Council has agreed to make several recommendations to address this injustice caused by fault.
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Shropshire Council (24 005 723)
Statement Not upheld Council tax 07-Mar-2025
Summary: Mr X owns a building within the curtilage of his home. He says the Council told him the building would be exempt from Council Tax. As a result, he registered the building with a holiday letting company. Approximately six months later the Council said that no exemption applied and that he was liable for full Council Tax. We found no fault by the Council.