Decision search
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London Borough of Hounslow (24 010 798)
Statement Closed after initial enquiries Antisocial behaviour 17-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of nuisance and anti-social behaviour from a business which operates close to his home. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Cheshire West & Chester Council (24 011 535)
Statement Closed after initial enquiries Charging 17-Mar-2025
Summary: We will not investigate Mr X’s complaint about overcharging for care home fees because it is unlikely we could add to the Council’s investigation.
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London Borough of Bexley (23 019 836)
Statement Upheld Special educational needs 17-Mar-2025
Summary: There was fault by the Council which failed to secure some of Y’s special educational provision, failed to complete his annual review and delayed reviewing his personal budget. This caused avoidable confusion and a loss of educational provision. The Council will apologise and make payments to reflect the injustice.
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Bury Metropolitan Borough Council (23 020 511)
Statement Upheld Enforcement 17-Mar-2025
Summary: Mr X complained the Council has failed to properly investigate his concerns about unauthorised development and activities at an industrial site next to his home which are unsightly and cause noise nuisance. We found the Council’s failure to properly investigate Mr X’s concerns about the use and appearance of the site in a timely manner is fault. This fault has caused Mr X frustration, distress and uncertainty. The Council has agreed to apologise and make a payment to Mr X to address this injustice. It has also agreed to take action to improve its service.
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London Borough of Lambeth (23 020 606)
Statement Upheld Homelessness 17-Mar-2025
Summary: Miss X complained the Council failed to deal with a mice infestation issue in her temporary accommodation. She also complained the Council failed to resolve the issues with the window handles being too loose. We find the Council was at fault for how it handed the disrepair issues and its failure to conduct a suitability review. This caused Miss X avoidable distress and frustration, and it meant she had to live in unsuitable temporary accommodation. The Council has agreed to our recommendations to apologise to Miss X, make a payment to her to reflect the time she was living in unsuitable temporary accommodation and the distress and frustration this caused and implement service improvements.
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Cheshire East Council (24 000 585)
Statement Upheld Alternative provision 17-Mar-2025
Summary: Ms X complains the Council was at fault in the way it responded to her requests for alternative educational provision for her daughter when she was out of school causing distress and loss of educational opportunity. We found no evidence of fault in the way the Council responded to Ms X’s request for alternative provision. We found fault in the way the Council dealt with the annual review as it did not meet the statutory timescales. We have recommended a suitable remedy for the injustice caused in this case so have completed our investigation.
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Coventry City Council (24 011 896)
Statement Closed after initial enquiries Rights of way 17-Mar-2025
Summary: We will not investigate this complaint about an alledged failure by the Council to progress the complainant’s application to carry out development works on a public right of way in a timely manner. The available evidence shows the Council taking actions in respect of the application during the time it has been working with the complainant on this and there is insufficient evidence of fault to warrant investigation.
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Gloucester City Council (24 012 506)
Statement Closed after initial enquiries Council tax 17-Mar-2025
Summary: We will not investigate this complaint about Council tax because there is a right of appeal to a Valuation Tribunal and relates to a body out of jurisdiction.
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London Borough of Bromley (24 014 591)
Statement Closed after initial enquiries Other 17-Mar-2025
Summary: We will not investigate Ms X’s complaint about the Council’s response to her reports of antisocial behaviour from one of its tenants. The complaint is out of our jurisdiction as it relates to the Council’s actions in its role as a social landlord.
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London Borough of Wandsworth (24 014 991)
Statement Closed after initial enquiries Allocations 17-Mar-2025
Summary: We cannot investigate this complaint about disrepair in a council-rented property. It was reasonable for Mr X to make a complaint to the housing Ombudsman but he has started a legal disrepair claim against the Council instead.