Decision search
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Lancashire County Council (25 001 647)
Statement Upheld Charging 11-Dec-2025
Summary: There was fault by the Council in its financial assessment process and a delay in responding to the complaint. This caused Ms X avoidable confusion and time and trouble. The Council has already apologised and refunded an invoice Ms X had already paid. This Council will issue a further written apology, make a symbolic payment and deliver training for staff in the adult social care team on the charging rules and guidance.
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Statement Closed after initial enquiries Special educational needs 11-Dec-2025
Summary: Mrs X complained about the Council’s failure to deliver special educational provision included in her daughter’s (Y) Education Health and Care Plan. Mrs X also said the Council had failed to provide alternative education for Y when she was out of school, to carry out Y’s Education Health and Care needs assessment and communicate with her adequately. She also complained about the quality of the Educational Psychology advice for Y. We cannot investigate this complaint as the matters complained about were either part of Mrs X’s appeal to the Special Educational Needs and Disabilities Tribunal or are too closely linked to the appeal.
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North Yorkshire Council (25 002 545)
Statement Upheld Special educational needs 11-Dec-2025
Summary: We will not investigate Ms X’s complaint about how the Council managed a personal budget for her child. This is because we are satisfied with the actions the Council has taken.
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Wiltshire Council (25 002 575)
Statement Upheld Assessment and care plan 11-Dec-2025
Summary: Mr X complained about the needs assessment carried out by the Council into his daughter’s care provision. He says that it was not completed in line with the Council’s own policy and procedures and changed the level of support in place for his daughter. We found the Council at fault. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused. It has also agreed to complete a reassessment into the carer’s support plan.
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Cheshire East Council (25 002 768)
Statement Not upheld Special educational needs 11-Dec-2025
Summary: The Council secured the one-to-one support provision set out in the Education, Health and Care Plan of Miss X’s child, Y. The Council was not at fault.
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London Borough of Harrow (25 002 798)
Statement Upheld Homelessness 11-Dec-2025
Summary: Miss D says the Council mishandled her homelessness application. We have found fault by the Council including a failure to offer interim accommodation or provide clear explanations about procedures to Miss D. The Council accepts fault and will pay Miss D redress. It has also made service improvements.
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Essex County Council (25 002 908)
Statement Upheld Special educational needs 11-Dec-2025
Summary: We will not investigate this complaint about the Education, Health and Care Plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Suffolk County Council (25 003 045)
Statement Upheld Disabled facilities grants 11-Dec-2025
Summary: There was a delay in offering Mr B an assessment by an occupational therapist, to decide whether Mr B was eligible for a disabled facilities grant (DFG) but the Council has already remedied this. The Council failed to properly consider its duties under the Armed Forces Covenant when it made its decision and this was fault. The Council has agreed to review its decision and provide a written response to Mr B.
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North Yorkshire Council (25 004 858)
Statement Upheld Special educational needs 11-Dec-2025
Summary: The Council was at fault as it did not issue Mrs X’s child Y’s amended Education, Health and Care Plan within statutory timescales after their annual review. It was also at fault for its poor communication. It will apologise and make a symbolic payment to Mrs X to recognise the avoidable frustration caused.
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Leeds City Council (25 006 726)
Statement Closed after initial enquiries Assessment and care plan 11-Dec-2025
Summary: We will not investigate this complaint about the Council’s decision not to disregard a property in the financial assessment of adult social care charges. This is because there is not a significant enough injustice to justify our involvement.