Decision search
Your search has 54124 results
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Essex County Council (25 009 805)
Statement Upheld Special educational needs 19-Oct-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Gloucestershire County Council (25 010 018)
Statement Closed after initial enquiries Other 19-Oct-2025
Summary: We will not investigate this complaint about how the Council has dealt with requests for information. The Information Commissioner is better placed to deal with the matter.
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Gateshead Metropolitan Borough Council (25 010 418)
Statement Closed after initial enquiries Council house sales and leaseholders 19-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to inform Mrs X about changes to the ‘right to buy’ discount. It is reasonable to expect Mrs X to take court action.
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London Borough of Hounslow (25 013 191)
Statement Closed after initial enquiries Leisure and culture 19-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mrs X’s complaint. This is because an investigation would not provide a worthwhile outcome.
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Hertfordshire County Council (25 015 205)
Statement Closed after initial enquiries Highway repair and maintenance 19-Oct-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a highway defect which the Council had failed to make safe. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Eastbourne Borough Council (24 022 259)
Statement Upheld Council tax 19-Oct-2025
Summary: Mr X complained the Council failed to update his address and respond appropriately when he reported problems accessing its online portal, which led to avoidable enforcement action. Although the Council eventually withdrew enforcement action and removed associated costs, it had enough information to prevent escalation at an earlier stage. Its failure to act on this led to avoidable distress, time and trouble for Mr X. The Council has agreed to our recommendations.
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Slough Borough Council (24 021 479)
Statement Upheld Special educational needs 19-Oct-2025
Summary: Mrs X complained the Council has failed to follow the Tribunal order and has not provided her son with an appropriate full time education or the provision set out in his Education, Health and Care (EHC) Plan. Based on the documentation currently available I am minded to find the Council’s delays in providing tuition and failure to ensure Mrs X’s son received the provision in his EHC Plan is fault. As is the failure to identify a suitable special school. This fault has meant Y has missed out on educational provision and has caused Mrs X distress and uncertainty. The Council should take action to remedy this injustice.
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Cambridgeshire County Council (25 003 103)
Statement Upheld Special educational needs 17-Oct-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Wiltshire Council (25 006 649)
Statement Closed after initial enquiries Special educational needs 17-Oct-2025
Summary: We will not investigate this complaint that the Council failed to make educational provision for the complainant’s child while she was unable to attend school. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
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Liverpool City Council (24 019 799)
Statement Upheld Alternative provision 16-Oct-2025
Summary: The Council failed to implement alternative educational provision for Mr X’s child, Y after they stopped attending school. This was fault which caused Y to miss out on education. The Council has apologised and offered Mr X £7200 to remedy the injustice caused. We are satisfied with the Council’s actions. The Council was also at fault for its delayed complaint responses. It has agreed to apologise and pay Mr X £100 to remedy the injustice caused by this.