Decision search
Your search has 54124 results
-
Brighton & Hove City Council (24 017 530)
Statement Upheld Homelessness 19-Oct-2025
Summary: Ms Y complained the Council failed to complete work to repair significant damp issues at her property. We find the Council at fault for a delay in completing the necessary work to repair Ms Y’s property. This has caused Ms Y distress, frustration and uncertainty. The Council has agreed to apologise, make a symbolic payment and complete service improvements to remedy the injustice caused.
-
London Borough of Barnet (24 017 670)
Statement Upheld Homelessness 19-Oct-2025
Summary: Ms X complained there were failings in the way the Council dealt with her homelessness application causing distress and uncertainty. We find fault by the Council as it failed to offer Ms X temporary accommodation after it accepted a main housing duty towards her and to carry out a suitability assessment of the accommodation she was living in then. We have recommended a suitable remedy in this case so have completed our investigation.
-
London Borough of Lambeth (25 002 478)
Statement Closed after initial enquiries Trading standards 19-Oct-2025
Summary: We will not investigate Mr X’s complaint about how trading standards dealt with his concerns about a faulty appliance. This is because there is insufficient evidence of fault causing Mr X a significant injustice.
-
City of Bradford Metropolitan District Council (25 002 480)
Statement Closed after initial enquiries Other 19-Oct-2025
Summary: We will not investigate Mrs X’s complaint about school attendance action taken by the Council. There is not enough evidence of fault to warrant our further involvement.
-
Royal Borough of Kensington & Chelsea (25 002 563)
Statement Closed after initial enquiries Homelessness 19-Oct-2025
Summary: We will not investigate this complaint about matters affecting Mr X’s temporary accommodation. It is reasonable to expect Mr X to take court action on the alleged damage to his health. There is not significant enough injustice separate from that point to warrant investigation.
-
East Riding of Yorkshire Council (25 003 200)
Statement Closed after initial enquiries Safeguarding 19-Oct-2025
Summary: We will not investigate this complaint about the Council’s actions relating to Mrs Y’s welfare and residence. Mr X is not a suitable representative for complaints relating to Mrs Y’s care and residence, and in any event these complaints have been considered in court. The Information Commissioner is best placed to consider complaints about the Council’s decision not to share information.
-
Manchester City Council (25 004 714)
Statement Upheld Council tax 19-Oct-2025
Summary: We will not investigate Mr X’s complaint about the council’s handling of his council tax discount. This is because, at our invitation, the Council agreed to make a symbolic payment to Mr X. We consider this a suitable remedy.
-
London Borough of Hackney (25 005 421)
Statement Upheld Transport 19-Oct-2025
Summary: We will not investigate this complaint about the conduct of a Council officer. We could not add to the findings the Council has already made and are satisfied with the actions the Council has taken.
-
Surrey County Council (25 005 521)
Statement Closed after initial enquiries Special educational needs 19-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of Miss Y’s Education, Health and Care Plan. This is because the Council has offered a suitable remedy for its delay and any dispute over the contents of the final Plan is a matter for the appeals process.
-
Oxfordshire County Council (25 005 552)
Statement Closed after initial enquiries Other 19-Oct-2025
Summary: We cannot investigate Ms X’s complaint the Council would not fund a social activity for her child. That is because Ms X has appealed the amount of social care support her child receives to the Tribunal. Therefore, the law says we cannot investigate.